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So when you have a question, you start by selecting the relevant topic link (e.g. Broadband, Accounts, Email, etc). That will try and answer your question by narrowing down your query against existing solutions. If no satisfactory answer is found, then usually you get presented with a box where you can submit your question in plain English. Your question will get a response after several days, and you should get an email notification of the answer. You can read or respond to your "Question" (or 'ticket') by visiting http://www.plus.net/wizard/ and looking in the "Your Questions" section.