pc keeps forgetting Thomson Gateway password
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pc keeps forgetting Thomson Gateway password
22-06-2011 5:03 PM
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If trying to access the Thomson Gateway, a password is needed. The dailogue box offers to remember the passwore, however, in about 50% of times, the password has been forgotten and has to be re-enetered. Same problem under Vista and XP.
Can anybody help, please?
Re: pc keeps forgetting Thomson Gateway password
22-06-2011 7:16 PM
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Re: pc keeps forgetting Thomson Gateway password
23-06-2011 12:34 PM
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Re: pc keeps forgetting Thomson Gateway password
23-06-2011 8:05 PM
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Answers to your questions as follows:
No, it's not the password which the router must send to plusnet to log on. It's only required if I wish to change eg wi-fi settings, or see how long I've been logged on since the last line crash. (ie the "Thomson Gateway")
I don't actively clean my browser cache. (Delete browsing history on exit unchecked.) (I have now gone into the Privacy tab, pressed [sites] and entered the ip address of the router with "allow". Do you think that will help?)
Difficult tosay whether any other password gets forgotten, because I normally say NO to remember password, as most others would be a security risk.
My browser is Internet Explorer 8
would appreciate any further assitance Thanks
Re: pc keeps forgetting Thomson Gateway password
23-06-2011 9:56 PM
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Over to you!
many thanks
Re: pc keeps forgetting Thomson Gateway password
23-06-2011 10:21 PM
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Quote from: alberthall2 It's only required if I wish to change eg wi-fi settings, or see how long I've been logged on since the last line crash. (ie the "Thomson Gateway")
That's what I mean by the router login password. With Plusnet-supplied routers it is annoyingly long and on a sticker on the router.
Quote from: alberthall2 I don't actively clean my browser cache.
But you might have some other software that takes it upon itself to do it for you. Some versions of Norton do this, for example. The fact that it happens on all your computers means it must be caused by something that is common to all your computers; like some bit of software you thought was so good that you installed it on all your machines.
Quote from: alberthall2
I have now gone into the Privacy tab, pressed [sites] and entered the ip address of the router with "allow". Do you think that will help?
No, but you found that out already.
Re: pc keeps forgetting Thomson Gateway password
23-06-2011 11:25 PM
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Other than that keep a note pad file with the password in on your desktop and just copy and paste it in
Just thought I'd mention if your looking elsewhere for answers as well it's your browser that's forgetting the login details as oppose the PC.
Re: pc keeps forgetting Thomson Gateway password
25-06-2011 10:39 AM
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your point 1: Understood. confirmed
your point 2: Theonly software common to all 3 machines is Fuji finepix camera software. This is used to transfer pictures from a camera to the hard disc, and has a picture viewing and editing function. One of thelaptops is a work one, and I am not allowed to do anything to it! Do you think this software might be doing it? sounds unlilely!
your point 3: now settled.
many thanks
Re: pc keeps forgetting Thomson Gateway password
26-06-2011 7:31 AM
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Quote from: alberthall2 ...The only software common to all 3 machines is Fuji finepix camera software. Do you think this software might be doing it?
No, I'm sure it would not.
Re: pc keeps forgetting Thomson Gateway password
06-07-2011 6:27 PM
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Apologies for not replying earlier.
However, after some research and some good luck, I have discovered the following 3 things:
1. The demand for a password seems to act like a screensaver on a network, where, if you leave your PC for a certain time, the screesaver activates, and, for securty reasons, you have to put in your password to get in again. With the Thomson Gateway, a password is demanded if you leave it for more than 20 minutes and then try to refresh thescreen (F5). Convesely, it does not if you leave it for less than 20 minutes. Interesting!
2. If, instead of using an already open window in IE, you establish a new link to the Thomson Gateway, it always supplies the password. GOOD!
3. If, however, you try to refresh an existing window after 20 minutes as mentioned above, you get the password request dialogue box. If you clik on OK, it comes back with the password request again, but this time it supplies the required pasword as a default. EVEN BETTER!
So, I have stumbled across two solutions to my problem. Thanks vey much for you input.
X
Re: pc keeps forgetting Thomson Gateway password
07-07-2011 7:11 AM
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Re: pc keeps forgetting Thomson Gateway password
07-07-2011 7:47 PM
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Your help, as ever, is greatly appreciated.
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