no internet for 2 days now has cost me around £1000
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: no internet for 2 days now has cost me around ...
no internet for 2 days now has cost me around £1000
16-12-2010 8:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: no internet for 2 days now has cost me around £1000
16-12-2010 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However, if you could post some information about your fault, then we may be able to provide assistance.
B.
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote 3. The services and equipment we provide to you under these terms must not be used for business purposes.
Quote 36. Unless the service terms say otherwise, we have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected because you have used the service or equipment we provide for business.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Router stats would be helpful.
Blaming pn for something which may not even have been there issue, then complaining on the forums wont help much.
Remember, PN (and other providers) use BT network (most anyway) if you have an issue (which has caused the disconnects) you'll only take the problem with you.
You'd be better to look at the problem and try and resolve it - even if you plan on moving.
Regards
*edit* also - if your adsl service is so premium, why have you not:
a) got a leased line, as barry had said
b) got a business package, to get priority support
c) got more than one line, to ensure you have resilience at all times.
Re: no internet for 2 days now has cost me around £1000
16-12-2010 9:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you want an SLA you'll need to do as Barry suggested.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: no internet for 2 days now has cost me around £1000
16-12-2010 11:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: tony8436 my wifes work relies on the internet and I also make money online,
Surely PN's T's & C's for domestic packages prohibit use for business purposes?
I just wonder if that's a civil or potentially criminal (e.g. computer misuse act) offence......
You do seem to have pleaded guilty already.
Re: no internet for 2 days now has cost me around £1000
17-12-2010 12:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: no internet for 2 days now has cost me around £1000
17-12-2010 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
(especially for those of, shall we say, "poor commercial judgement" - though I suspect that "goodbye" was final)
Re: no internet for 2 days now has cost me around £1000
17-12-2010 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: tony8436 then goodbye plusnet
Tony - You will see very similar terms for most (if not all?) residential broadband services.
If you could post your router stats (synchronisation speed, etc) then we may be able to indicate where the problem is.
Re: no internet for 2 days now has cost me around £1000
17-12-2010 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just gone through your fault ticket and can see that you've reported a noisy line, and that we don't supply your phone service. If the line is still noisy with a single phone plugged into the master socket (and everything else removed, including the router) then you should report this to your phone provider and they'll fix it for you - don't mention the broadband though, just that the phone line is noisy otherwise they'll refer you back to us and in this case I'm afraid there's nothing we can do until the noise is removed.
Once that's been fixed you should find that the intermittent broadband connection is gone.
Hope that helps,
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: no internet for 2 days now has cost me around ...