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moved to full fibre and need help setting up voip

mikedundas
Newbie
Posts: 3
Registered: ‎09-08-2023

moved to full fibre and need help setting up voip

Hi, Please keep it simple as I am really not a very Tech person.  I have just moved to full fibre and have managed to keep my land line number with A&A.  My landline is now not working and i need to set up the VOIP but what do i need to do.  A&A advised we purchased an ATA adapter Grandstream HT8xx ATAIPv6 to use with our normal phones.

Can anyone help me set this up please.  Where do I plug everything and do i need to change any settings on the Hub 2?

I would really appreciate any help you can give me please.

Thanks

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,038
Thanks: 5,682
Fixes: 406
Registered: ‎30-07-2007

Re: moved to full fibre and need help setting up voip

@mikedundas There's some information on the A & A knowledge base here https://support.aa.net.uk/VoIP_Phones_-_Grandstream_HT8xx

although you will need to ignore the bits about IPV6 as Plusnet dont support it yet.

In terms of connections, you connect the HT8xx to a LAN port on the Hub 2 with an ethernet cable and you connect your phones to the FXS port on the HT8xx.

I dont use an HtT8xx myself but there are people on here who do, and hopefully can provide more complete information

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anonymous
Not applicable

Re: moved to full fibre and need help setting up voip

Have you read the A&A help pages to do with that device ?

A&A : VoIP Phones - Grandstream HT8xx 

A&A : VoIP Firewall 

A&A : VoIP Security 

Note that the A&A instructions mention IPv6 - which your Plusnet connection won't do unless you have a 6in4 tunnel configured, but your Grandstream should work fine on your IPv4 connection

 

I can't help you with the Hub 2 details - as I've never used a Plusnet router.

.