cancel
Showing results for 
Search instead for 
Did you mean: 

laptop won't connect to canon wireless printer

Bluefergie
Newbie
Posts: 4
Thanks: 1
Registered: ‎12-01-2020

laptop won't connect to canon wireless printer

Can anyone help please?

A week ago I purchased Canon MG5750 printer. Even though the Plus Net hub manager lists both it and my Lenovo laptop as connected to wifi 2.4GHz (set as WPA2 only) the printer driver iset up wizard won't find the printer. I then tried using Windows 10 'Add a printer' which also didn't find it, but I added it by entering printer IP address - printer is now listed in My Devices but when trying to print just produces error message and Windows troubleshooter can't fix it. I  did manage to get my PC to talk to the printer (I'm not sure how), albeit when printing it usually has error message!

I have wifi extender as Plus Net internet speeds can drop off, but laptop and printer seem to be connected to main LAN.

10 REPLIES 10
Baldrick1
Moderator
Moderator
Posts: 8,498
Thanks: 3,852
Fixes: 276
Registered: ‎30-06-2016

Re: laptop won't connect to canon wireless printer

@Bluefergie  Welcome to the forum.

Where did you get the Printer IP address from and what is it? Normally the IP address is assigned by the router.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: laptop won't connect to canon wireless printer

I've always found seting up a printer by usb first easier, then you can add the wireless details in the wizard afterwards.

dvorak
Moderator
Moderator
Posts: 28,148
Thanks: 6,083
Fixes: 1,430
Registered: ‎11-01-2008

Re: laptop won't connect to canon wireless printer


Moderators Note


This topic has been moved from ADSL Broadband to Tech Help

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Bluefergie
Newbie
Posts: 4
Thanks: 1
Registered: ‎12-01-2020

Re: laptop won't connect to canon wireless printer

I used the printer's IP address listed under Plusnet hub manager.

Bluefergie
Newbie
Posts: 4
Thanks: 1
Registered: ‎12-01-2020

Re: laptop won't connect to canon wireless printer

Thanks for your reply but the printer works when connected by USB but not wireless. 

VileReynard
Hero
Posts: 12,610
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Re: laptop won't connect to canon wireless printer

Why sell wireless printers at all?

It's not like they are excessively mobile devices!

"In The Beginning Was The Word, And The Word Was Aardvark."

jab1
Aspiring Legend
Posts: 10,548
Thanks: 3,471
Fixes: 123
Registered: ‎24-02-2012

Re: laptop won't connect to canon wireless printer

@VileReynard Because sometimes it's a little inconvenient to have the printer next to the computer?

John
jab1
Aspiring Legend
Posts: 10,548
Thanks: 3,471
Fixes: 123
Registered: ‎24-02-2012

Re: laptop won't connect to canon wireless printer

@Bluefergie Silly question maybe, but did you follow the 'wireless set-up guide' in the printer instructions?

John
Bluefergie
Newbie
Posts: 4
Thanks: 1
Registered: ‎12-01-2020

Re: laptop won't connect to canon wireless printer

Yep, exactly. Printer connects to LAN no problem. It's just that the laptop won't find it for some reason.

wisty
Pro
Posts: 591
Thanks: 112
Fixes: 8
Registered: ‎30-07-2007

Re: laptop won't connect to canon wireless printer

Have you tried downloading the latest drivers from Canon's website onto the laptop?

I don't have a hub one, but is it possible that it is isolating wireless clients from each other? Can you access any other wireless devices from the laptop?

Third thought. Is one device connecting to 2.4Ghz and the other to 5Ghz. it's possible that the hub one doesn't bridge the two networks.