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keep waitrose e-mail address if moving provider

iaint
Newbie
Posts: 2
Registered: ‎18-06-2018

keep waitrose e-mail address if moving provider

hi everybody.  

 

where i live has been enabled for FTTP and although I would love to stay with waitrose  neither they or plusnet do fttp packages so I will have to move provider(probably BT) and i have just come across a thread that states that I can have a mail only package from waitrose for £1.69 a month.  

can some one confirm this is true as I really really dont want to lose my waitrose address after all these years

 

thanks

3 REPLIES
Moderator
Moderator
Posts: 19,220
Thanks: 2,141
Fixes: 341
Registered: ‎11-01-2008

Re: keep waitrose e-mail address if moving provider


Moderators Note


This topic has been moved from email to tech help as JL isn’t officially supported here

 


 

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 9,980
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: keep waitrose e-mail address if moving provider

Hi there.

Firstly welcome to our community forums.

While unfortunately from a staff perspective, we can’t support Waitrose/John Lewis Broadband accounts over here, I’m sure this should be OK though you’re best off calling in on 0800 022 3300 (Selecting the option for thinking of leaving) to request that your account is downgraded to the appropriate mail only package instead of cancelled entirely.

I hope this helps.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iaint
Newbie
Posts: 2
Registered: ‎18-06-2018

Re: keep waitrose e-mail address if moving provider

Thanks Gandalf, I will give them a ring