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internet connection stopped working on laptop

drib
Newbie
Posts: 2
Registered: 03-02-2012

internet connection stopped working on laptop

yesterday 02feb one of my 3 computers running xp home stopped connecting to internet.
tried the following:
reboot
changed connection to router via ethernet and wireless can address router using either
pinged 212.58.241.131 (the bbc) ok but ping to bbc.co.uk no good
changed browsers firefox, safari & ie no joy
changed routers same symptoms
turned off firewall
I'm at a loss as something in my laptop is stopping 2 way coms but I cannot as yet find it
Help please
3 REPLIES
whelpton
Grafter
Posts: 104
Registered: 06-06-2011

Re: internet connection stopped working on laptop

Hi Drib.
As far as I can tell from that, it would appear to be a dns problem.
I would advise configuring TCP/Ip to use Plusnets DNS settings and that should resolve the problem for you.
drib
Newbie
Posts: 2
Registered: 03-02-2012

Re: internet connection stopped working on laptop

Thanks Keith but your techie that I spoke to yesterday 03 Feb was also baffled as that did not work either.  Resolved by me with System restore to go back 3 days.  I.m still baffled and would be grateful for any solution that could explain and perhaps be of use in future
Community Veteran
Posts: 4,868
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: internet connection stopped working on laptop

A computer virus corrupts DNS and/or inserts a proxy server (which is then taken offline).  Your security software removes the virus but does not correct the corrupt settings.  Then System Restore performs the necessary correction.