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iPad layout webmail

Kcs
Newbie
Posts: 2
Registered: ‎10-11-2023

iPad layout webmail

Please help, somehow maybe the cat!!!!! Has changed the layout of my page on iPad, I’ve called plusnet thinking it was there end at fault and it’s not. Somehow me or the cat have screwed up the page so now I cand type in email box or even see send button, please help I’m going out of my mind, thank you so much for and advice. Kylie  I attach image to show what it looks like 

5 REPLIES 5
Baldrick1
Moderator
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Re: iPad layout webmail

Moderator's note:
Topic moved from Broadband to Tech Help

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

Dan_the_Van
Hero
Posts: 3,045
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Registered: ‎25-06-2007

Re: iPad layout webmail

@Kcs welcome to the forum.

The problem is that "Send" is hidden behind "Plain text" the border between Subject and Attachments needs moving right.

On how you move the border needs investigating, something remembers the layout when you log off.

Sorry to say not having a iPad I can not help any further

 

 

bobpullen
Community Gaffer
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Posts: 16,926
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Registered: ‎04-04-2007

Re: iPad layout webmail

Is it a case of double-tapping and adjusting the viewport using these handles?

Screenshot 2023-11-11 09.53.02.png

Bob Pullen
Plusnet Product Team
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Kcs
Newbie
Posts: 2
Registered: ‎10-11-2023

Re: iPad layout webmail

Thank you so much for your help, it’s still driving me mad, it opens fine on everything else in this house even other iPads, but I’m not having any luck on mine, I can’t tell you how many times I’ve double clicked on this bl**dy screen. I don’t seem to have the Knack, I expect a 4 year old could do it. Thank you so much though I will keep trying as you’ve confirmed what I thought, that it was something to do with margin bullet thingys. 

bobpullen
Community Gaffer
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Posts: 16,926
Thanks: 5,012
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Registered: ‎04-04-2007

Re: iPad layout webmail

Another option might be to try opening Webmail in a Private browser window on the affected iPad. If that works, then something funky might be cached when in normal browsing mode. If it is, then you can probably sort by clearing all of your browser data/preference, although if you do take this route, not that you may lose saved settings in other websites and have to re-configure/re-enter login details etc.

Bob Pullen
Plusnet Product Team
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