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henryj
Newbie
Posts: 7
Registered: 06-09-2007

email

I've received an e'mail from my insurance company but when I try to open it a box comes up saying
unable to open this file as it does not have a programm assoc with it for performing this action
create an assoc in the folder option control panel, as i'm not computer literate can anyone suggest what I do next

13 REPLIES
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: email

Sounds a bit odd.  Clearly if you know you've got an email, then you're using an email client (such as Thunderbird or Outlook) Is it the email you can't open, or a file attached to it?
John
henryj
Newbie
Posts: 7
Registered: 06-09-2007

Re: email

sorry to mislead you, i't the file attached to it
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: email

OK - thought so.  Can you post the letters following the dot  (usually 3 or 4 letters)
Just a thought, it's not docx is it?
John
henryj
Newbie
Posts: 7
Registered: 06-09-2007

Re: email

yes it is docx
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: email

OK
It's a Word 2003 file.  If you're using an earlier version of Word, it won't open it, but Microsoft has a free adapter that you can download for your version of Word  You can find instructions here.
Alternatively tell your Insurance company that you don't have Word 2003, can they resend it in another format.  I'm surprised they didn't think about that.
John
henryj
Newbie
Posts: 7
Registered: 06-09-2007

Re: email

Many thanks I'll contact my insurance co
johpal
Grafter
Posts: 550
Registered: 20-04-2008

Re: email

@hulls,
May I correct you? .docx files are Word 2007 or Word 2010 files, not Word 2003. The company really ought to send documents in a more compact, universal form; .pdf, for instance.
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: email

It's not Word 2003 it's Word 2007 and Word 2003 won't open it without a big patch http://office.microsoft.com/en-us/word-help/open-a-word-2007-document-in-an-earlier-version-of-word-...
The alternative is Open Office which handles all the Word versions http://www.openoffice.org/
Moved to Windows Board
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: email

and to force the matter tell them you havnt got M$S word processing, that you have Apple or Linux
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: email

See my post - Open Office handles all the Microsoft Office file formats
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: email

Sorry for the mistake - of course you're right.  I got a bit confused (I use 2003 at work and 2007 at home)  Call it senility  Roll eyes
John
julesandsand
Grafter
Posts: 176
Registered: 18-02-2009

Re: email

They probably meant to save/convert it to a .pdf file and neglected to do so. This happened to me once.
Steve
Seasoned Pro
Posts: 6,700
Thanks: 252
Registered: 13-07-2009

Re: email

Agree with Jim, My girlfriend frequently gets emails that cant be viewed, Till we discovered free OpenOffice that Is. Wink
If life gives you lemons, make lemonade.