email

[#1]

I've received an e'mail from my insurance company but when I try to open it a box comes up saying
unable to open this file as it does not have a programm assoc with it for performing this action
create an assoc in the folder option control panel, as i'm not computer literate can anyone suggest what I do next

[#2]

Sounds a bit odd.  Clearly if you know you've got an email, then you're using an email client (such as Thunderbird or Outlook) Is it the email you can't open, or a file attached to it?
John

[#3]

sorry to mislead you, i't the file attached to it

[#4]

OK - thought so.  Can you post the letters following the dot  (usually 3 or 4 letters)
Just a thought, it's not docx is it?
John

[#5]

yes it is docx

[#6]

OK
It's a Word 2003 file.  If you're using an earlier version of Word, it won't open it, but Microsoft has a free adapter that you can download for your version of Word  You can find instructions here.
Alternatively tell your Insurance company that you don't have Word 2003, can they resend it in another format.  I'm surprised they didn't think about that.
John

[#7]

Many thanks I'll contact my insurance co

[#8]

@hulls,
May I correct you? .docx files are Word 2007 or Word 2010 files, not Word 2003. The company really ought to send documents in a more compact, universal form; .pdf, for instance.

[#9]

It's not Word 2003 it's Word 2007 and Word 2003 won't open it without a big patch http://office.microsoft.com/en-us/word-help/open-a-word-2007-document-in-an-earlier-version-of-word-...
The alternative is Open Office which handles all the Word versions http://www.openoffice.org/
Moved to Windows Board

[#10]

and to force the matter tell them you havnt got M$S word processing, that you have Apple or Linux

[#11]

See my post - Open Office handles all the Microsoft Office file formats

[#12]

Sorry for the mistake - of course you're right.  I got a bit confused (I use 2003 at work and 2007 at home)  Call it senility 
John

[#13]

They probably meant to save/convert it to a .pdf file and neglected to do so. This happened to me once.

[#14]

Agree with Jim, My girlfriend frequently gets emails that cant be viewed, Till we discovered free OpenOffice that Is.