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changing packages
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changing packages
24-03-2012 8:41 PM
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I joined Plusnet about 9 years ago. Since then our daughter has left home and our usage of BB has dropped significantly. So I have moved away from my original Option 3 account (£19.99 per month) to a basic package (which includes phone calls).
I have ordered a new router as, as far as I could tell, my original one would no longer work.
My questions are
a) do I need to tell my current phone provider that I'm switching to Plusnet phone provision?
b) will I still have any web space. (I don't use it much but it would be nice to know).
c) will I still have my personal domain name that I was given as a 'bonus feature' some years ago?
Sorry if this is all on the help pages but I spent quite a bit of time trying to navigate around them and I kept going in circles.
TIA
Alb.
I have ordered a new router as, as far as I could tell, my original one would no longer work.
My questions are
a) do I need to tell my current phone provider that I'm switching to Plusnet phone provision?
b) will I still have any web space. (I don't use it much but it would be nice to know).
c) will I still have my personal domain name that I was given as a 'bonus feature' some years ago?
Sorry if this is all on the help pages but I spent quite a bit of time trying to navigate around them and I kept going in circles.
TIA
Alb.
4 REPLIES 4
Re: changing packages
24-03-2012 8:50 PM
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I assume that by a basic package you mean Value
Quote from: albert My questions are
a) do I need to tell my current phone provider that I'm switching to Plusnet phone provision? That isn't necessary but once you have moved it would be a good idea in case the automated notification fails
b) will I still have any web space. (I don't use it much but it would be nice to know). Your existing web space should still be there but I would raise a ticket saying that you want to retain it
c) will I still have my personal domain name that I was given as a 'bonus feature' some years ago? Yes - see above
Sorry if this is all on the help pages but I spent quite a bit of time trying to navigate around them and I kept going in circles.
TIA
Alb.
Re: changing packages
24-03-2012 9:16 PM
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It wont hurt to get a new router £4.99 P&P charged via a credit card for some obscure reason. If you stay another year that is all
What makes you think your old one wont work? the only case would be if you are moving to Fibre
I still have the web space and a small program, also a very nice address from the security leak, userrname.me.uk, also on Value
What makes you think your old one wont work? the only case would be if you are moving to Fibre
I still have the web space and a small program, also a very nice address from the security leak, userrname.me.uk, also on Value
Re: changing packages
25-03-2012 9:22 PM
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Thanks, guys, that's really helpful.
I thought that I would need a new router because the product description page said that routers more than about five years old probably wouldn't work - sorry, cannot remember the reason why. But at £4.99 it's not too painful (especially given that I'll be saving about £13 per month on my BB package - except when my daughter comes home!)
I'm sure others have experienced this - since she went to uni our fuel bills have gone down about 40%.
Alb
I thought that I would need a new router because the product description page said that routers more than about five years old probably wouldn't work - sorry, cannot remember the reason why. But at £4.99 it's not too painful (especially given that I'll be saving about £13 per month on my BB package - except when my daughter comes home!)
I'm sure others have experienced this - since she went to uni our fuel bills have gone down about 40%.
Alb
Re: changing packages
26-03-2012 1:22 PM
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Quote the product description page said that routers more than about five years old probably wouldn't work
We'd definitely advice a new router in that case. Let me know if you have any further concerns or questions.
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