cannot open Plusnet Members page in Firefox
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- Re: cannot open Plusnet Members page in Firefox
05-09-2020 4:32 PM
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hello Sorry if this is in teh wrong page. I'm new here
I cannot get Firefox to open Plusnet to check bills etc. Am using Chrome to seek help / Anyone else had this problem? Have tried resetting FF, Not sure what to do next. Thanks for reading , Nancee
Fixed! Go to the fix.
Re: cannot open Plusnet Members page in Firefox
05-09-2020 4:39 PM
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Welcome to the forums @Nancee . When you say you can't get Firefox to open the PN site, what do you mean? What, if any, error message do you get? Is your FF browser the latest version? Can you open other sites in FF?
Re: cannot open Plusnet Members page in Firefox
05-09-2020 7:24 PM
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Are you just getting problems just when you try to log in to the member centre?
Wondering if it could be some weird cookie problem.
I'll try it on my Mac in a moment.
Re: cannot open Plusnet Members page in Firefox
05-09-2020 7:45 PM
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It works fine for me, I just installed the latest version on the Mac.
Very quick and I like it so far, first time I have ever really used it.
Re: cannot open Plusnet Members page in Firefox
06-09-2020 4:29 PM
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Also works with the current esr edition.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: cannot open Plusnet Members page in Firefox
06-09-2020 4:40 PM
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Thank you. Sorry not to havw replied sooner had peroblems getting to this page, i am on the latest version of FF ( 80.0.1) I can open other bookmarks without a problem.
i treid again today same problem so i deleted my bookmark and tried again this allowed meto access the site but I still cannot get to seee my bills, the reason I treid yesterday , in response to an email from Plusnet. Thanks for your time
Re: cannot open Plusnet Members page in Firefox
06-09-2020 4:43 PM
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Thank you . Still have problem. I am using latest FF ( 80.0.1) I can see bills if I go via Chrome but I prefer Firefox.
Thanks for your time
Re: cannot open Plusnet Members page in Firefox
06-09-2020 4:46 PM
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Thank you I got nothing at all didn't even show the whirlly thing. I have deleted and re bookmarked and that has helped. Odd it worked last month.
Thanks for your time
Re: cannot open Plusnet Members page in Firefox
06-09-2020 4:49 PM
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@Nancee It should work every time, especially on the latest version. Out of curiosity, do you get any error messages, and are you creating the bookmarks before or after you log in?
Re: cannot open Plusnet Members page in Firefox
06-09-2020 10:11 PM
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Hello,
There are several other avenues you might explore:
- It often helps clearing problems like this with FF by deleting your cookies.
- Do you have any add-ons installed in FF such as advert blockers (AdBlock etc), script stoppers (NoScript etc) or others like Ghostery and Umatrix?
- What operating system are you using and has it been updated?
Good luck.
Re: cannot open Plusnet Members page in Firefox
07-09-2020 4:25 AM
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When you say "it has helped", do you mean it has fixed it?
If so, it may be something cached on your device which clearing it has fixed.
Re: cannot open Plusnet Members page in Firefox
12-09-2020 6:09 PM
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Thanks sorry for the delay had cataract op so not been on my laptop!
FF is upto date , no blocker except FF own which i admit I don't fully understand I di try deleting cookies , used FF help pages for that . Tried again just now I can open teh page but when I try to open Bills it just circles and nothing happens.
I can see my bills with Chrome but I prefer to use FF
Thanks again for your time Eileen
Re: cannot open Plusnet Members page in Firefox
12-09-2020 8:30 PM
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Sorry to hear of your news @Nancee hope all is well.
Just signed into my account with Firefox on my Mac and it seems to work.
I looked at mine, and I noticed it is PDF. Might be Adobe Reader is not working on your laptop. Can you try a different site and see if you have the same issue.
I would Google "Adobe Reader Test" and see if the test pages work. That's what I've just tried.
Re: cannot open Plusnet Members page in Firefox
13-09-2020 12:31 AM - edited 13-09-2020 12:31 AM
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Adobe Acrobat is not the only PDF reader - but it is probably the most bloated. (by far).
Plenty of free alternatives.
Incidentally, in my Firefox preferences, I have online PDF documents set to "preview in FF"
Just to prove that not everybody thinks Adobe is great, I've taken a screenshot of the metadata in my Plusnet Bill:-
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: cannot open Plusnet Members page in Firefox
13-09-2020 4:58 PM
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Thank you I 've checked cookies - can get into account but still cannot see bills/ I 've discovered how to take a screen shot attached
Got FF set up to preview PDF's still nothing popping open at all
Thanks again
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