cancel
Showing results for 
Search instead for 
Did you mean: 

cannot open Plusnet Members page in Firefox

FIXED
Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2020

cannot open Plusnet Members page in Firefox

hello Sorry if this is in teh wrong page. I'm new here

 I cannot get Firefox to open Plusnet to check bills etc. Am using Chrome to seek help / Anyone else had this problem? Have tried resetting FF, Not sure what to do next. Thanks for reading , Nancee

16 REPLIES 16
Highlighted
Hero
Posts: 4,842
Thanks: 1,622
Fixes: 49
Registered: ‎24-02-2012

Re: cannot open Plusnet Members page in Firefox

Welcome to the forums @Nancee . When you say you can't get Firefox to open the PN site, what do you mean? What, if any, error message do you get? Is your FF browser the latest version? Can you open other sites in FF?

John
Highlighted
Community Veteran
Posts: 4,762
Thanks: 698
Fixes: 12
Registered: ‎05-04-2007

Re: cannot open Plusnet Members page in Firefox

Are you just getting problems just when you try to log in to the member centre?

Wondering if it could be some weird cookie problem.

I'll try it on my Mac in a moment. 

Highlighted
Community Veteran
Posts: 4,762
Thanks: 698
Fixes: 12
Registered: ‎05-04-2007

Re: cannot open Plusnet Members page in Firefox

It works fine for me, I just installed the latest version on the Mac.

Very quick and I like it so far, first time I have ever really used it.

Screen Shot 2020-09-05 at 7.43.50 pm.png

Highlighted
Aspiring Hero
Posts: 12,497
Thanks: 600
Fixes: 19
Registered: ‎01-09-2007

Re: cannot open Plusnet Members page in Firefox

Also works with the current esr edition.

 

firefox.png

 

"In The Beginning Was The Word, And The Word Was Aardvark."

Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2020

Re: cannot open Plusnet Members page in Firefox

Thank you. Sorry not to havw replied sooner had peroblems getting to this page, i am on the latest version of FF ( 80.0.1) I can open other bookmarks without a problem.

 i treid again today same problem so i deleted my bookmark and tried again this allowed meto access the site but I still cannot get to seee my bills, the reason I treid yesterday , in response to an email from Plusnet. Thanks for your time

Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2020

Re: cannot open Plusnet Members page in Firefox

Thank you . Still have problem. I am using latest FF ( 80.0.1) I can see bills if I go via Chrome but I prefer Firefox.

  Thanks for your time

Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2020

Re: cannot open Plusnet Members page in Firefox

Thank you I got nothing at  all didn't even show the whirlly thing. I have deleted and re bookmarked and that has helped. Odd  it worked last month.

 Thanks for your time

Highlighted
Hero
Posts: 4,842
Thanks: 1,622
Fixes: 49
Registered: ‎24-02-2012

Re: cannot open Plusnet Members page in Firefox

@Nancee It should work every time, especially on the latest version. Out of curiosity, do you get any error messages, and are you creating the bookmarks before or after you log in?

John
Highlighted
Rising Star
Posts: 94
Thanks: 19
Registered: ‎07-08-2020

Re: cannot open Plusnet Members page in Firefox

Hello,

There are several other avenues you might explore:

  1. It often helps clearing problems like this with FF by deleting your cookies.
  2. Do you have any add-ons installed in FF such as advert blockers (AdBlock etc), script stoppers (NoScript etc) or others like Ghostery and Umatrix?
  3. What operating system are you using and has it been updated?

Good luck.

 

Highlighted
Community Veteran
Posts: 4,762
Thanks: 698
Fixes: 12
Registered: ‎05-04-2007

Re: cannot open Plusnet Members page in Firefox

When you say "it has helped", do you mean it has fixed it?

If so, it may be something cached on your device which clearing it has fixed.

Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2020

Re: cannot open Plusnet Members page in Firefox

Thanks sorry for the delay had cataract op so not been on my laptop!

 FF is upto date , no blocker except FF own which i admit I don't fully understand I di try deleting cookies , used FF help pages for that . Tried again just now I can open teh page but when I try to open Bills it just circles and nothing happens.

 I can see my bills with Chrome but I prefer to use FF

Thanks again for your time Eileen

Highlighted
Community Veteran
Posts: 4,762
Thanks: 698
Fixes: 12
Registered: ‎05-04-2007

Re: cannot open Plusnet Members page in Firefox

Sorry to hear of your news @Nancee hope all is well.

Just signed into my account with Firefox on my Mac and it seems to work.

I looked at mine, and I noticed it is PDF. Might be Adobe Reader is not working on your laptop. Can you try a different site and see if you have the same issue.

I would Google "Adobe Reader Test" and see if the test pages work. That's what I've just tried.

Highlighted
Aspiring Hero
Posts: 12,497
Thanks: 600
Fixes: 19
Registered: ‎01-09-2007

Re: cannot open Plusnet Members page in Firefox

Adobe Acrobat is not the only PDF reader - but it is probably the most bloated. (by far).

Plenty of free alternatives.

Incidentally, in my Firefox preferences, I have online PDF documents set to "preview in FF"

Just to prove that not everybody thinks Adobe is great, I've taken a screenshot of the metadata in my Plusnet Bill:-

metadata.png

 

"In The Beginning Was The Word, And The Word Was Aardvark."

Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2020

Re: cannot open Plusnet Members page in Firefox

Thank you  I 've checked cookies - can get into account but still cannot see bills/ I 've discovered how to take a screen shot attached

Got FF set up to preview PDF's still nothing popping open at all
 Thanks again