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can you help me connect my tablet please

salsa
Dabbler
Posts: 17
Registered: 24-12-2009

can you help me connect my tablet please

I got a new tablet today to replace a faulty one.My only problem is I cant connect it to my plusnet router,I got a young lad to do it before but I didnt see him do it and he's away for couple of weeks,can you help me.Wi-fi is on ,I entered proper password on the router capitals,but it keeps coming back authorisation problem,why do I get this message,if I was to switch off the router then switch on will I lose my connection all together or any other suggestion,
6 REPLIES
Community Veteran
Posts: 38,303
Thanks: 968
Fixes: 57
Registered: 15-06-2007

Re: can you help me connect my tablet please

which tablet
salsa
Dabbler
Posts: 17
Registered: 24-12-2009

Re: can you help me connect my tablet please

sorry,7"natpc m009s allwinnera10 4.0
Community Veteran
Posts: 38,303
Thanks: 968
Fixes: 57
Registered: 15-06-2007

Re: can you help me connect my tablet please

You say that you entered the proper password on the router capitals
I don't understand what you did.
The first thing is
Can the tablet see the router when searching for wireless networks
Which router do you have
salsa
Dabbler
Posts: 17
Registered: 24-12-2009

Re: can you help me connect my tablet please

the letters on the router are in capital not lower case,yes wi fi is on and can see plusnet Wireless,security WPA/AWA2 PSK --signal good Thomson router
Community Veteran
Posts: 38,303
Thanks: 968
Fixes: 57
Registered: 15-06-2007

Re: can you help me connect my tablet please

I suspect that you aren't using the correct password.
Have a look here as it shows you how to find out what your wireless settings are and the password http://www.plus.net/support/broadband/hardware/thomson_wireless.shtml
salsa
Dabbler
Posts: 17
Registered: 24-12-2009

Re: can you help me connect my tablet please

Grin thanks for the help,I couldnt follow everything,so I just went back to settings etc I know now where I went wrong though I had tried before I was entering my router password,then tried again the security key,this time it worked,dont know why it didnt work before anyway I got there in the end so I am up and running thanks for your help much appreciated Kiss