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can i put a referal name in after account set up

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

can i put a referal name in after account set up

Hi just ready to sign my daughter up for unlimited and phone through the cashback sites and noticed they will not give cashback if you put a referal name in so is there anyway to put a name in later after she is set up
Or is it one or the other
Thanks
Robert
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: can i put a referal name in after account set up

I believe that if your daughter raises a ticket advising that you are the referral and vice versa it should go through - I haven't bothered digging into past posts as it wasn't very recent but i believe that this was confirmed.
Best thing is to wait for staff to confirm (or otherwise) tomorrow
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: can i put a referal name in after account set up

Thanks will wait and see what they say
Robert
kmilburn
Grafter
Posts: 902
Thanks: 2
Registered: 30-07-2007

Re: can i put a referal name in after account set up

having been affected by a similar issue recently,  I'll concur with Old Jim,  that both you and your referral should raise a ticket about the issue.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: can i put a referal name in after account set up

any chance of an answer for this as i would like to get an order in today
Thanks
Robert
Superuser
Superuser
Posts: 9,516
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: can i put a referal name in after account set up

You certainly do need a staff member answer since I was under the impression that going through a cash back site precluded referral payments completely - i.e. the latter couldn't even be retrospectively added.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: can i put a referal name in after account set up

I believe the option to add a referrer isn't there on signup if you do go through somewhere like quidco or topcashback, but as far as I'm aware there's nothing to stop us adding them afterwards Smiley
@crobertbailey if you raise a ticket and you get your referrer/referee to do the same (and reference each other's usernames on the respective tickets) we'll get the referral added for you.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: can i put a referal name in after account set up

Another thanks to you Matt  Smiley