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can i order a new router

roberkwild
Dabbler
Posts: 19
Registered: ‎13-02-2016

can i order a new router

hi all,
just wondering can i order another router from plusnet just as a spare, or can i only order one if my one has troubles, i thought you can, all you do is pay P&P
4 REPLIES 4
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: can i order a new router

I'm afraid not, the routers are not free for us to purchase so we would only send one out as a replacement, new signup, or recontract.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
roberkwild
Dabbler
Posts: 19
Registered: ‎13-02-2016

Re: can i order a new router

thank you,
just because my gf's dad is with plusnet and he has the old thomson one, so he couldnt order a new one from yourselves?
PeterLoftus
Pro
Posts: 2,583
Thanks: 178
Fixes: 4
Registered: ‎27-05-2011

Re: can i order a new router

Have a look at other threads on here. Most seem to settle on getting a ex BT Hub 5 on eBay. Cheaper and good functionality. PN's offer is good for just P&P but not full price  Smiley
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
shermans
Pro
Posts: 1,297
Thanks: 97
Fixes: 3
Registered: ‎07-09-2007

Re: can i order a new router

I have looked on eBay and they range in price from £5 to £36.  But I am a little confused.
The PlusNet Thompson router has very limited range in an old cottage with very thick walls.  Would a BT Home Hub 5 have more range, I wonder ?  I do note that I can often see neighbours' BT routers listed with a stronger WiFi signal than my own !
Also what is the difference between a Home Hub 5 A and 5 B, if any, in terms of performance ?
And finally, some of them say "fibre router".  Do I need to have fibre to use them ?
Thanks.  Any advice appreciated.
mav:quote