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can i order a new router

roberkwild
Dabbler
Posts: 19
Registered: ‎13-02-2016

can i order a new router

hi all,
just wondering can i order another router from plusnet just as a spare, or can i only order one if my one has troubles, i thought you can, all you do is pay P&P
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: can i order a new router

I'm afraid not, the routers are not free for us to purchase so we would only send one out as a replacement, new signup, or recontract.
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 Chris Parr
 Plusnet Staff
roberkwild
Dabbler
Posts: 19
Registered: ‎13-02-2016

Re: can i order a new router

thank you,
just because my gf's dad is with plusnet and he has the old thomson one, so he couldnt order a new one from yourselves?
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: can i order a new router

Have a look at other threads on here. Most seem to settle on getting a ex BT Hub 5 on eBay. Cheaper and good functionality. PN's offer is good for just P&P but not full price  Smiley
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shermans
Aspiring Pro
Posts: 1,122
Thanks: 42
Fixes: 3
Registered: ‎07-09-2007

Re: can i order a new router

I have looked on eBay and they range in price from £5 to £36.  But I am a little confused.
The PlusNet Thompson router has very limited range in an old cottage with very thick walls.  Would a BT Home Hub 5 have more range, I wonder ?  I do note that I can often see neighbours' BT routers listed with a stronger WiFi signal than my own !
Also what is the difference between a Home Hub 5 A and 5 B, if any, in terms of performance ?
And finally, some of them say "fibre router".  Do I need to have fibre to use them ?
Thanks.  Any advice appreciated.
mav:quote