bt blaming plusnet for my account issues...
Ive just spoken to bt who have informed me that plusnet have not used my MAC code to sign me upto their services, apparently ive been moved onto a new line and my MAC was never used, this is why bt have opened me a new account for broadband as my MAC code was not used at plusnet.
Bt said i had to contact plusnet to ask why my MAC code has never been used, Ive no complaints with plusnet and i dont know if this is bt or plusnet fault, i just want to know that my account here at plusnet is fine and will this error that bt state is plusnets fault will this affect any of my services?
Bt have now cancelled my services and they say ill get a letter in a couple of days they also said because of this error a may have charges to pay which would be refunded a month after..... what a total joke. Bt billing support department said plusnet were the ones at fault.
Can someone please look into this and give me some kind of idea in whats going on?
Bt said i had to contact plusnet to ask why my MAC code has never been used, Ive no complaints with plusnet and i dont know if this is bt or plusnet fault, i just want to know that my account here at plusnet is fine and will this error that bt state is plusnets fault will this affect any of my services?
Bt have now cancelled my services and they say ill get a letter in a couple of days they also said because of this error a may have charges to pay which would be refunded a month after..... what a total joke. Bt billing support department said plusnet were the ones at fault.
Can someone please look into this and give me some kind of idea in whats going on?
Hiya,
We can't migrate you to us without a MAC. Installing a new line and order broadband is daft as it would cost us more
From your signup ticket:
It just sounds like BT didn't receive notification that your account had moved away.
Let me know if you need any more help.
We can't migrate you to us without a MAC. Installing a new line and order broadband is daft as it would cost us more
From your signup ticket:
Quote
MAC Code: LLLL111111/AA11A (I've changed this so your actual MAC isn't in this thread)
MAC Valid: Y
MAC Expiry: 10-AUG-12
MAC Info: The MAC is valid and in-date for this Installation
It just sounds like BT didn't receive notification that your account had moved away.
Let me know if you need any more help.
yes i totally understand what both of you are saying i also agree it was BT issue, when i spoke to them they would not accept this and put the blame onto PN. I contacted bt and gave them 30 days notice that i would be switching providers, i did everything as i should. This is one reason im moving as ive had many issues with BT and many times them giving me misleading information.
My accounts here with plusnet are fine and i am happy, i just wanted to tell you what BT told me to say, as a customer you can only go off the imformation your told over the phone.
Im waiting for paperwork from BT which they said they would send out this week, hopefully everything will be fine if bt try to charge me any extra charges for this error than i will be seeking legal advice.
Ive thought about complaining to BT but will anything really happen? In the past ive spoke to their complaints department 7 times and each time ive been promised the world and they have said sorry for mistakes to my accounts, but each time after somthing else has gone wrong.
You know when i joined bt i was 8 months into my contract when i came hame, found no net connection contacted bt they said i had phoned them to rquest my net be cancelled, i was without net for 3 weeks, then they got my net back but put me onto a new contract and charged and billed me cancallation charges, which took amonth to get back.... this is just some of the issues i had. And not once did they offer me any compo!
This again is why im sick of contacting BT...
I hear BT own plusnet now and if things ever change and support gets as sloppy as BT then im off, another reason why i joined the no contract deal ( 1 months notice ).
Yes ive had a rant but now maybe you understand why im sick of being told one thing then another...
But ofc im with plusnet and so far im happy you do offer good packages and support is good and i am greatful, hope you understand this is not a rant at plusnet, i was only reporting what BT told me.
My accounts here with plusnet are fine and i am happy, i just wanted to tell you what BT told me to say, as a customer you can only go off the imformation your told over the phone.
Im waiting for paperwork from BT which they said they would send out this week, hopefully everything will be fine if bt try to charge me any extra charges for this error than i will be seeking legal advice.
Ive thought about complaining to BT but will anything really happen? In the past ive spoke to their complaints department 7 times and each time ive been promised the world and they have said sorry for mistakes to my accounts, but each time after somthing else has gone wrong.
You know when i joined bt i was 8 months into my contract when i came hame, found no net connection contacted bt they said i had phoned them to rquest my net be cancelled, i was without net for 3 weeks, then they got my net back but put me onto a new contract and charged and billed me cancallation charges, which took amonth to get back.... this is just some of the issues i had. And not once did they offer me any compo!
This again is why im sick of contacting BT...
I hear BT own plusnet now and if things ever change and support gets as sloppy as BT then im off, another reason why i joined the no contract deal ( 1 months notice ).
Yes ive had a rant but now maybe you understand why im sick of being told one thing then another...
But ofc im with plusnet and so far im happy you do offer good packages and support is good and i am greatful, hope you understand this is not a rant at plusnet, i was only reporting what BT told me.
