bt blaming plusnet for my account issues...
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- Re: bt blaming plusnet for my account issues...
bt blaming plusnet for my account issues...
11-08-2012 9:14 AM
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My 3rd e-mail says as of today my broadband is setup and ill be getting charged £22 month, these e-mails have ref numbers ive paste them into bt "order stattus" page and what ?? its true they have set me up a 12 month conrtact for broadband lol
This is the sort of problems i was always getting when at bt and ive been at plusnet almost 4 weeks now and bt is still messing me around.
again ill have to ring them... i wish i never ever ever signed up to bt
Re: What is bt doing to me ?
11-08-2012 9:49 AM
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Bt said i had to contact plusnet to ask why my MAC code has never been used, Ive no complaints with plusnet and i dont know if this is bt or plusnet fault, i just want to know that my account here at plusnet is fine and will this error that bt state is plusnets fault will this affect any of my services?
Bt have now cancelled my services and they say ill get a letter in a couple of days they also said because of this error a may have charges to pay which would be refunded a month after..... what a total joke. Bt billing support department said plusnet were the ones at fault.
Can someone please look into this and give me some kind of idea in whats going on?
Re: bt blaming plusnet for my account issues...
11-08-2012 11:31 AM
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Re: bt blaming plusnet for my account issues...
11-08-2012 2:27 PM
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Re: bt blaming plusnet for my account issues...
13-08-2012 8:38 AM
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Re: bt blaming plusnet for my account issues...
13-08-2012 9:19 AM
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We can't migrate you to us without a MAC. Installing a new line and order broadband is daft as it would cost us more
From your signup ticket:
Quote
MAC Code: LLLL111111/AA11A (I've changed this so your actual MAC isn't in this thread)
MAC Valid: Y
MAC Expiry: 10-AUG-12
MAC Info: The MAC is valid and in-date for this Installation
It just sounds like BT didn't receive notification that your account had moved away.
Let me know if you need any more help.
Re: bt blaming plusnet for my account issues...
13-08-2012 9:38 AM
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BT is going to be sending me paperwork soon and i dont want to be charged in anyway for them not knowing i moved to plusnet.
Re: bt blaming plusnet for my account issues...
13-08-2012 9:52 AM
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I would recommend following their complaints procedure and raise a written complaint through http://bt.com
They can merely run a tags check against your number and they'll see that you are no longer with them. For the record, I've just done this and can see that you are with us, not them.
Re: bt blaming plusnet for my account issues...
13-08-2012 10:01 AM
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Re: bt blaming plusnet for my account issues...
13-08-2012 10:27 AM
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Quote from: ukste bt said speak with you and you say speak with them
Looking from outside:
1. Everything regarding PlusNet is working normally, no problems.
2. BT Retail you have a problem with, they are blaming PN but have produced no evidence to you.
Just a reminder, using a MAC does NOT actually give notice on your "departing" contract. You do need to talk to that supplier at an appropriate time (not too early) to tie up loose ends, it's not clear if you did that until a "problem" appeared. That said whatever you did shouldn't produce what you say BT Retail are claiming.
You do need to talk to BT Retail (not PlusNet) to sort out any outstanding bill from ending your contract with them.
Re: bt blaming plusnet for my account issues...
13-08-2012 11:01 AM
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Quote from: ukste I wont be doing this, as bt said speak with you and you say speak with them, im not prepared to be piggy in the middle. Im not sure who got it wrong as both parties blame each other. Ill wait for my paperwork to come and see whats said, i just want to be done with bt and carry on as i am here, i just hope theres no account issues here in the near future due to what bt said about my MAC code not being used.
I appreciate that this is a bit of a pain, but you need to consider that your issue is with BT, not with Plusnet. The information that BT have given you is incorrect, that is not of our making.
Re: bt blaming plusnet for my account issues...
13-08-2012 11:29 AM
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My accounts here with plusnet are fine and i am happy, i just wanted to tell you what BT told me to say, as a customer you can only go off the imformation your told over the phone.
Im waiting for paperwork from BT which they said they would send out this week, hopefully everything will be fine if bt try to charge me any extra charges for this error than i will be seeking legal advice.
Ive thought about complaining to BT but will anything really happen? In the past ive spoke to their complaints department 7 times and each time ive been promised the world and they have said sorry for mistakes to my accounts, but each time after somthing else has gone wrong.
You know when i joined bt i was 8 months into my contract when i came hame, found no net connection contacted bt they said i had phoned them to rquest my net be cancelled, i was without net for 3 weeks, then they got my net back but put me onto a new contract and charged and billed me cancallation charges, which took amonth to get back.... this is just some of the issues i had. And not once did they offer me any compo!
This again is why im sick of contacting BT...
I hear BT own plusnet now and if things ever change and support gets as sloppy as BT then im off, another reason why i joined the no contract deal ( 1 months notice ).
Yes ive had a rant but now maybe you understand why im sick of being told one thing then another...
But ofc im with plusnet and so far im happy you do offer good packages and support is good and i am greatful, hope you understand this is not a rant at plusnet, i was only reporting what BT told me.
Re: bt blaming plusnet for my account issues...
13-08-2012 11:42 AM
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Re: bt blaming plusnet for my account issues...
13-08-2012 12:30 PM
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Ex-Broadband Service Manager
Re: bt blaming plusnet for my account issues...
13-08-2012 1:07 PM
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