adsl activation check
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- Re: adsl activation check
adsl activation check
18-05-2013 9:31 AM
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Just wanted to check that my adsl broadband will be up and running today? Only confirmation contact was an email stating my broadband should be live today (18/05/03) which was a while back ago.
No other contact regarding connection/stages has been made since. WIll I be receiving a text message once its active?
Thanks!
Re: adsl activation check
18-05-2013 11:32 AM
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Welcome to the boards!
I've taken a look into this for you and from what I can tell, the original order was cancelled as the exchange has been upgraded to 21CN (ADSL2+) so we've had to re-raise the order as a different type.
This has been done for you now, and I've raised a question on your account with the information. The order is due to complete on the 28th May, the charges you've paid already won't be used until the service goes active.
I apologise for any inconvenience caused to you.
Regards,
Matt
Re: adsl activation check
18-05-2013 11:57 AM
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Would of liked to get some sort of email or text about all this. No communication since the 4th May..
ps. Will that effect my current provider until plusnet takes over? I hope it won't cut me off, but i do remember (thankfully) paying up till cancellation on 2nd June with them.
Thanks.
Re: adsl activation check
18-05-2013 12:06 PM
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When orders are cancelled, we would usually get some kind of notification through, however, on this occasion, it hadn't happened. Otherwise we'd have re-placed the order a week ago for you.
The service with your current provider will continue to work up until the service transfers over to ourselves.
I will be closely monitoring the order as much as I can (I personally work Thursday to Sunday) to make sure this doesn't happen again.
Regards,
Matt
Re: adsl activation check
18-05-2013 12:14 PM
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cheers!
Re: adsl activation check
18-05-2013 12:20 PM
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Regards,
Matt
Re: adsl activation check
19-05-2013 10:50 AM
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I've checked the order for you and it's showing that the order is "issued" and still set for the 28th May.
I will check again on Thursday for you and provide another update.
Regards,
Matt
Re: adsl activation check
19-05-2013 8:45 PM
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Yes - please do provide update on Thursday.
Cheers!
Re: adsl activation check
19-05-2013 9:01 PM
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Quote from: bertoc due to become active by midnight 29th May..
Our system will advice the day after in most cases.
Will update you as advised on Thursday.
Regards,
Matt
Re: adsl activation check
23-05-2013 9:37 AM
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As promised, Here is your Thursday update.
Unfortunately, the order has been cancelled again. I've looked into the reason why and it indicates "incompatible products" - This means you'll have to contact your current provider and find out what this product may be.
Once you've found this out and had this "product" removed, we'll then be able to re-place the order.
Apologies for any inconvenience caused by this.
Regards,
Matt
Re: adsl activation check
23-05-2013 11:50 AM
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No problem with MAC address too so he said I should be able to move without any problems.
What else could be the cause :S
I'm kinda getting worried now cos my current provider is due to be cancelled on the 2nd June.
ps.if this helps my current phone is with BT and internet with BE.
Re: adsl activation check
23-05-2013 11:59 AM
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I understand the worries.
I will get onto BT Wholesale to find out what is holding everything up.
Will be back with an update afterwards.
Regards,
Matt
Re: adsl activation check
23-05-2013 12:08 PM
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Re: adsl activation check
23-05-2013 12:32 PM
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Still on with BT at the moment,
They are suggesting that your service has already been ceased...
But I've explained to them that you still have broadband access and that this is not the case.
Will provide another update as and when I get it for you.
Regards,
Matt
Re: adsl activation check
23-05-2013 12:46 PM
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