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accidentally closed ticket

Community Veteran
Posts: 1,841
Thanks: 102
Fixes: 6
Registered: 21-01-2013

accidentally closed ticket

I've accidentally closed ticket number  #68405694  Embarrassed
Can this please be re-opened.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: accidentally closed ticket

I don't think that is possible
The usual recommendation is to open a new ticket referring back to the closed one
Community Veteran
Posts: 1,841
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: accidentally closed ticket

Thanks Oldjim,
I've phones support, they say the same and have opened a new ticket referring to the old one.