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accidentally closed ticket

Community Veteran
Posts: 1,829
Thanks: 93
Fixes: 5
Registered: 21-01-2013

accidentally closed ticket

I've accidentally closed ticket number  #68405694  Embarrassed
Can this please be re-opened.
2 REPLIES
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: accidentally closed ticket

I don't think that is possible
The usual recommendation is to open a new ticket referring back to the closed one
Community Veteran
Posts: 1,829
Thanks: 93
Fixes: 5
Registered: 21-01-2013

Re: accidentally closed ticket

Thanks Oldjim,
I've phones support, they say the same and have opened a new ticket referring to the old one.