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accessing e-mail account

grumpy_old_man
Dabbler
Posts: 17
Registered: ‎03-08-2007

accessing e-mail account

Hi
I am having trouble accessing one of my plusnet e-mail accounts.  Error message comes up for incorrect password, which hadn't been changed.
However in case this had got corrupted I changed password, but still can't access.
Any suggestions?
Thanks
gom
4 REPLIES
grumpy_old_man
Dabbler
Posts: 17
Registered: ‎03-08-2007

Re: accessing e-mail account

PJ
You will have to excuse my stupidity but what is the difference in checking accessing by webmail or e-mail.
Yes  I have checked in login details and they appear to be correct.
gom
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: accessing e-mail account

Webmail is a web based email program whereas Email usually refers to your own email client.
Using webmail will eliminate any possible config errors in your own Email program by checking the login & password are working via a web login.
You access webmail via http://webmail.plus.net
grumpy_old_man
Dabbler
Posts: 17
Registered: ‎03-08-2007

Re: accessing e-mail account

I can access my other e-mail accounts by using the webmail link on plusnet web site, so presume the account I cannot access will also be webmail.
Have just tried again but with no success, will have to ring in to plusnet and resolve.
gom
grumpy_old_man
Dabbler
Posts: 17
Registered: ‎03-08-2007

Re: accessing e-mail account

Problem solved, hadn't used the account for 90 days, it's gets suspended after this time of inactivity.
gom