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Youview Extra TV Channels from Plusnet appeared on my TV Guide

philhguk
Dabbler
Posts: 12
Registered: 13-09-2013

Youview Extra TV Channels from Plusnet appeared on my TV Guide

A list of extra channels has appeared on my YouView TV guide such as Nat Geo, Syfy, History Channel etc, when I try to view then it asks me to contact Plusnet which I did and they said the only extra channels they are doing are BT Sport and they know nothing about these channels.
Well I assume someone knows something as it has the plusnet phone number on it so why are these channels listed and when can we get them ?
I have attached a couple of screen shots below:

14 REPLIES
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

The chances are this is linked to the trial they are performing for some selected customers at the moment. They may have enabled the channels for another customer on your exchange / cabinet but that is just pure speculation.
Are you on FTTC or ADSL ?
philhguk
Dabbler
Posts: 12
Registered: 13-09-2013

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

I am on Fibre
Community Veteran
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Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

Community Veteran
Posts: 6,735
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Registered: 02-02-2008

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

It will be a poorly-implemented update to Youview software.
I'm not on fibre so my Youview box doesn't find any internet channels, though it will happily look for them.
I guess it "sees" the channels exist AND it knows you're on a PlusNet connection so produces a standard message, but isn't clever enough (yet?) to restrict what you can access depending on what your ISP offers.
I don't know what granularity these are broadcast at, but I'd guess it's "all or nothing" at exchange or cabinet level and BT and PN are all lumped together so just one of either will trigger it.
philhguk
Dabbler
Posts: 12
Registered: 13-09-2013

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

I hope they make the service available soon.
I left sky about a year ago as they were too expensive and went to youview, most of the channels listed as from plusnet are the ones I miss from sky so it would be nice to get them back and hopefully at a reasonable price.
Community Gaffer
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Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

Quote from: philhguk
A list of extra channels has appeared on my YouView TV guide such as Nat Geo, Syfy, History Channel etc, when I try to view then it asks me to contact Plusnet which I did and they said the only extra channels they are doing are BT Sport and they know nothing about these channels.

The channels are multicast content that's being offered to customers who are taking part in the current TV trials. The error will probably be due to the fact that your RADIUS subscription at our side does not support delivery of the channels. The presence of the channels is probably as HPsauce has alluded to.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

philhguk
Dabbler
Posts: 12
Registered: 13-09-2013

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

Quote from: Bob

The channels are multicast content that's being offered to customers who are taking part in the current TV trials. The error will probably be due to the fact that your RADIUS subscription at our side does not support delivery of the channels. The presence of the channels is probably as HPsauce has alluded to.

Right well the sooner you get these channels available to everyone the better  Smiley
Community Veteran
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Registered: 16-02-2009

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

Well since the trial is just starting (box's being sent out this month apparently from comments on here) I wouldn't hold your breath for it to be released "soon".
fistsbs
Grafter
Posts: 127
Registered: 05-04-2007

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

I have the extra channels today on my youview box but get error BTV_4024
gedrulz
Newbie
Posts: 4
Registered: 17-04-2013

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

I also have the channels. It's a shame plusnet won't open the trial to customers who already have youview boxes. Mine is actually from the original youview trial and I'm also a qualified software tester...
pwatson
Rising Star
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Registered: 26-11-2012

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

Did you (or the OP) apply to join the trial when it was advertised?
Moderator
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Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

The OP didn't..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

gedrulz
Newbie
Posts: 4
Registered: 17-04-2013

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

Nope. Wasn't even aware of it until they appeared on my box.
leonlewis
Dabbler
Posts: 23
Registered: 12-02-2014

Re: Youview Extra TV Channels from Plusnet appeared on my TV Guide

As you may be aware Plusnet is currently running a TV trial which includes the testing of delivering extra TV channels to Unlimited Fibre customers.  Unfortunately a change on our TV platform has caused channels to appear in the TV Guide of non trialists.  Our engineers are looking to revert the change as soon as possible and these channels should automatically disappear from your TV Guide within the next few days.