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Wirless help!

fleming81
Newbie
Posts: 2
Registered: 01-08-2008

Wirless help!

Hello
Please help. I've bought  wirwless router today. A modem one with BT so plusnet ready.
The login and password are correct. The settings are fine.
I keep getting the following error
"internet account information not accepted"
Please help

4 REPLIES
Moderator
Moderator
Posts: 26,968
Thanks: 1,760
Fixes: 135
Registered: 14-04-2007

Re: Wirless help!

Can you tell us the make and model of the router.
Are you using the full username e.g. username@plus.net

Customer and Forum Moderator.

fleming81
Newbie
Posts: 2
Registered: 01-08-2008

Re: Wirless help!

Belkin n1 wirless modem router for bt connections.
Advised by plusnet to use username@plusdsl.net?
Thanks,

Quote from: Strat
Can you tell us the make and model of the router.
Are you using the full username e.g. username@plus.net
Moderator
Moderator
Posts: 26,968
Thanks: 1,760
Fixes: 135
Registered: 14-04-2007

Re: Wirless help!

Quote from: fleming81
Advised by plusnet to use username@plusdsl.net?

That's fine. Lots of people just put their username in on it's own.
I'm not familiar with the router but others will be.
Good luck

Customer and Forum Moderator.

Community Veteran
Posts: 1,576
Thanks: 3
Registered: 13-04-2007

Re: Wirless help!

Are you sure you have the right version. Versions are available with and without an integrated ADSL modem. At £127 and £110 respectively.
You say a BT one were have you bought it from could it be locked to BT like some of their kit?
Can you explain the problem in more detail. You have connected the router to the phone with no other ADSL device connected?
Does it show an ADSL light on?
You logon to the router what settings have you put in?
were do you get the message "internet account information not accepted" from the router or your pc?