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Windows 8 and Plusnet Assist

terwil
Newbie
Posts: 1
Registered: 29-10-2014

Windows 8 and Plusnet Assist

Does anyone know why PlusNet Assist does not yet work with windows 8 ?    Windows 8 has been around for a long time now !
12 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Windows 8 and Plusnet Assist

We've not updated it for windows 8 and to be honest I dont think there are any plans to do so Sad
Dan
Community Veteran
Posts: 4,768
Thanks: 103
Fixes: 19
Registered: 14-07-2009

Re: Windows 8 and Plusnet Assist

Plusnet assist is only helpful in a very limited set of circumstances but sits there consuming your PCs resources all the time.  Hopefully Plusnet will allow it to die out.
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Windows 8 and Plusnet Assist

You are lucky it doesn't work on Windows 8 because if it did you might be tempted to use it! Tongue
Seriously, the collective opinion of the experienced users on here is that it is a waste of time. There is nothing it does that can't be done manually given the correct advice.
I assume you were trying to install it to fix an issue. Post to tell us what the issue is and we will give you guidance on how to resolve it.
Also: see this topic started by one of the forum moderators: http://community.plus.net/forum/index.php/topic,132039. There are many other topics on here along similar lines.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Windows 8 and Plusnet Assist

Also,
As it has not been updated for win8, it will also be unlikely to have been updated for the modern issue(s), that could arise Sad
I wonder how many members it will take, to say PULL IT, before PN will listen ?Huh
acr
Rising Star
Posts: 222
Thanks: 13
Fixes: 1
Registered: 06-04-2007

Re: Windows 8 and Plusnet Assist

It does not matter how bad the software is, I think it is very wrong of Plusnet to highlight Plusnet Assist on the signup page when it does not work with Windows 8 or earlier Windows versions using Internet Explorer 10 or above. In my mind highlighting this as a  "feature' without any comment on these serious exclusions is bordering on false advertising.
http://www.plus.net/home-broadband/
clicking on the 'Show Details and Upgrade Call Plan" link:-
Quote
Fix connection problems with our free help tool - Plusnet Assist

and when you click on the following "?"
Quote
Simply download and install our free tool, then just let it watch for problems. If it can, it'll automatically fix them on the spot!

There is absolutely no mention that it will not work with any system running an up to date version of Internet Explorer (which I am guessing the vast majority of new customers are). It is made all the worse because Plusnet have said they are not currently working on a solution to this.
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Windows 8 and Plusnet Assist

Quote from: acr
In my mind highlighting this as a  "feature' without any comment on these serious exclusions is bordering on false advertising.

It's not bordering on false advertising - it is false advertising.
This point was raised recently and apparently still nothing has been done about it. I think the time has come that we should report it: http://www.asa.org.uk/Consumers/How-to-complain.aspx
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 2,680
Thanks: 1,062
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Registered: 10-04-2007

Re: Windows 8 and Plusnet Assist

Quote from: TORPC
I wonder how many members it will take, to say PULL IT, before PN will listen ?Huh

It's already accumulated enough such opinion over the last year or so - but Plusnet are just not listening  Roll eyes..  Even a gentle prod that the ASA could take a dim view of the advertising had nil effect..
It will put a big dent in their "Proud of being Yorkshire" adverts if they do get challenged?
M
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Windows 8 and Plusnet Assist

It will be interesting to see if the ASA follow up and then what happens!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Windows 8 and Plusnet Assist

Here's one topic where we raised the ASA aspect: http://community.plus.net/forum/?topic=132756
I find it incredible that we've seen so many posts from new users frustrated or upset when trying to install it and still nothing is done!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Windows 8 and Plusnet Assist

Which includes an Ex DCT that falsely accuses a member of having an attitude, due to the fact that the Ex DCT do not want to address the truth (AGAIN)!!!!!!!
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
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Registered: 05-04-2007

Re: Windows 8 and Plusnet Assist

@Jelv
I've escalated this again internally with some examples of the threads that have cropped up recently about Plusnet Assist. I can't promise anything but wanted to make sure that you knew this is something we're aware of internally.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Windows 8 and Plusnet Assist

@Chris
Whilst we appreciate that DCT / CRT has fed this back internally, more than once, it is the internal aspects that is letting the side down & needs a revamp, to make sure that Customers / DCT / CRT are not having to continually repeat themselves, for the right thing(s) to be done