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Windows 7 very slow

Rourkefamily
Grafter
Posts: 241
Registered: 01-09-2007

Windows 7 very slow

Hi all. I am running a Laptop with a Pentium (R) Dual CPU T2330 1.6Ghz with 2GB memory installed. System is Windows 7.
Problem I am having is that Windows 7 is running very slowly. Generally about 5 minutes to start up and shut down. Generally about 30 seconds to react to any mouse click.
I ran a defrag last week which took five days to complete. Also ran a disk check on last start up.
I have run Hijack this and will post the report next. Not all areas were accessable as I don't seem to have admin rights.
I would do a fresh install but sadly don't have a disc.
Any ideas would be very welcomed.
17 REPLIES
Rourkefamily
Grafter
Posts: 241
Registered: 01-09-2007

Re: Windows 7 very slow

Hijack this report
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:43:00, on 01/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\abcd\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AMPS5XNQ\HijackThis[1].exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hp.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files\PriceGong\2.6.4\PriceGongIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7725.1624\swg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Browser companion helper] C:\Program Files\BrowserCompanion\BCHelper.exe /T=3 /CHI=ibgfbdggapddbjjbopabhlhianklajie
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O20 - AppInit_DLLs: protector.dll
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: bProtector - bProtector - C:\ProgramData\bProtector\bProtect.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Updater Service (IBUpdaterService) - Unknown owner - C:\ProgramData\IBUpdaterService\ibsvc.exe
--
End of file - 5090 bytes
Community Veteran
Posts: 17,013
Thanks: 1,210
Fixes: 13
Registered: 06-11-2007

Re: Windows 7 very slow

I see AVG10 ..... could be this slowing it down.... uninstall it... and install AVAST and see how it runs ....
Moderator
Moderator
Posts: 17,329
Thanks: 963
Fixes: 113
Registered: 11-01-2008

Re: Windows 7 very slow

You need to get rid of bProtector (see http://secure-computer-solutions.com/blog/2012/07/bprotector_for_windows_should.html) and IBUpdaterService
2gig of ram could do with been increased to 4gig, that would give a better performance.
Will Moderate For Thanks
Community Veteran
Posts: 4,767
Thanks: 102
Fixes: 19
Registered: 14-07-2009

Re: Windows 7 very slow

Download Malwarebytes free http://www.malwarebytes.org/ and decline the offer of a free trail of the pro version during installation.
Before you run it, uninstall AVG and restart the computer.
Update Malwarebytes and run a quick scan.  It should find and offer to remove bprotector, price gong and other undesirables you have picked up.
Restart the computer.  If your start-up time has improved your problem was probably AVG malfunctioning.  Re-install the security software of your choice; my favourite is Microsoft Security Essentials http://windows.microsoft.com/en-GB/windows/products/security-essentials
If things are still bad you should back-up your files and restore your computer to its factory state.  All modern laptops have a recovery partition on the hard drive; you don't need a disc.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Windows 7 very slow

Quote from: ReedRichards
Download Malwarebytes free http://www.malwarebytes.org/

Go into Safe Mode with networking to do that.  Wink
computing50yrs
Grafter
Posts: 27
Registered: 24-06-2012

Re: Windows 7 very slow

From your description of the problem, mauy I suggest you download and install the following 2 free programs both from the IOBIT company
1 Advanced system Care - this searches for many problem areas on your PC /Laptop and fixes them all at no cost.
2 Smart Defrag - this removes the need to do regular defrags as it sits in the background and defrags when the PC is idle. You just install and run the defrag once then you can forget about doing it again. I have this installed on all our PCs both at my home and the Internet cafe which we run. Note the defrag will not run on a Laptop unless its connected to the mains power as it would be a disaster if the battery ran out during a defrag.
Advanced System Care has a toolbox function which enables you to look at the startup list and disable any function or software which you don't need to start at bootup time.
I am chairman of a large computer club and all our members use both of the above programs, and we have never had a complaint about them failing
As you run AVG it may be that its slow to bootup due to AVG doing a boot time scan. This can be disabled in the program.
Community Veteran
Posts: 4,767
Thanks: 102
Fixes: 19
Registered: 14-07-2009

Re: Windows 7 very slow

Quote from: computing50yrs
I am chairman of a large computer club ...

... so I'm surprised you don't know that Windows 7 performs defrags on a schedule by default.  Or perhaps your recommendation of Smart Defrag was more by way of general advice and not specifically directed to Rourkefamily? 
Rourkefamily
Grafter
Posts: 241
Registered: 01-09-2007

Re: Windows 7 very slow

Thanks everyone for the replies. Sorry for not coming back sooner.
I have spent two days trying to remove AVG from the computer. Uninstall Programs does not work. Uninstall has worked for other programs. Tried to delete from the C Drive but of course it says it is in use. Interesting also, AVG is currently off. When you attempt to turn on, you can't!
Just backing up and then will try someof the tools I have been advised about.
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: Windows 7 very slow

Have you tried removing AVG with this http://www.avg.com/gb-en/utilities
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Windows 7 very slow

Have you cleaned out your temp files and prefetch, this normally adds a bit of speed.
Rourkefamily
Grafter
Posts: 241
Registered: 01-09-2007

Re: Windows 7 very slow

Quote from: Oldjim
Have you tried removing AVG with this http://www.avg.com/gb-en/utilities

Works! Excellent. Thank you Smiley
Rourkefamily
Grafter
Posts: 241
Registered: 01-09-2007

Re: Windows 7 very slow

Quote from: dvorak
You need to get rid of bProtector (see http://secure-computer-solutions.com/blog/2012/07/bprotector_for_windows_should.html) and IBUpdaterService
2gig of ram could do with been increased to 4gig, that would give a better performance.

This one was a challenge! Got there in the end.
Also done the temp files.
With AVG and bProtector gone, windows seems to be starting and shutting down a lot quicker.
Community Veteran
Posts: 4,767
Thanks: 102
Fixes: 19
Registered: 14-07-2009

Re: Windows 7 very slow

It's quite unlikely that bProtector was adversely affecting your start speed but AVG malfunctioning could easily have done that.  And all the indications are that is what was happening.
Rourkefamily
Grafter
Posts: 241
Registered: 01-09-2007

Re: Windows 7 very slow

This is the latest Hijack This log after I completed all the suggestions. Any further recommendations?
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 09:37:50, on 04/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Windows\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\conhost.exe
E:\HijackThis.exe
C:\Windows\System32\mobsync.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hp.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
--
End of file - 3656 bytes