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Windows 10 Random Restarts

robski1
Aspiring Pro
Posts: 151
Thanks: 17
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Registered: ‎06-11-2008

Windows 10 Random Restarts

Has any one had the problem where the PC  randomly restarts with no warning?

I've had this problem for a couple of months and tried all the suggestions found by using Google & Bing.

Nothing has worked so far & judging by the number of people looking for solution, it looks as though it could be a widespread problem.

PC is a HP Pavilion 500-242ea running Windows 10 Home.

15 REPLIES 15
VileReynard
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Re: Windows 10 Random Restarts

Does it occur when the CPU is heavily loaded?

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robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Re: Windows 10 Random Restarts

No, it can happen when the PC is idle. It can also go for a couple of days without doing it. 

Browni
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Re: Windows 10 Random Restarts

It may blue screening and auto restarting.

Have a look here on how to prevent the auto restart so you can see what the problem is.

robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Re: Windows 10 Random Restarts

There is no blue screening and auto restart is already disabled.

 

Event viewer states : "The system has rebooted without cleanly shutting down first. This error could be caused if the system has stopped responding, crashed or lost power unexpectedly."

Some comments on the internet think it is caused by the last Widows update but MS have denied this so far.

twocvbloke
Seasoned Hero
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Re: Windows 10 Random Restarts

Faulty power supply maybe? Bad capacitors on the motherboard?

Pete11
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Re: Windows 10 Random Restarts

Possible over-heating? Make sure the fan isn't choked up with fluff/debris.

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robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Re: Windows 10 Random Restarts

Thank you all for your suggestions. Over heating doesn't seem to be a problem but I will look into the possibility of a faulty power supply. Thanks again.

VileReynard
Hero
Posts: 12,613
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Re: Windows 10 Random Restarts

Are you sure your BIOS isn't configured to restart on power failure?

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robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Re: Windows 10 Random Restarts

Hadn't thought to check that. I will have a look in the morning.

Thanks for the suggestion Thumbs_Up

robski1
Aspiring Pro
Posts: 151
Thanks: 17
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Registered: ‎06-11-2008

Re: Windows 10 Random Restarts

I've checked the BIOS and it is set not to restart after power failure.

Looks as though the problem is not power related.

Interestingly, I have not had a restart since posting this problem. 

Boz
Grafter
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Re: Windows 10 Random Restarts

It may be worth doing a full system virus scan.   Check also for any HP updates that need to be installed.

 

 

robski1
Aspiring Pro
Posts: 151
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Registered: ‎06-11-2008

Re: Windows 10 Random Restarts

Thanks for your input Boz.

I've done a full virus scan and checked for malware etc.

There are one or two people on the HP forums that are having similar problems but HP are only suggesting doing what I've already done. Also I have made sure that all the drivers are up to date.

Boz
Grafter
Posts: 172
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Registered: ‎31-01-2012

Re: Windows 10 Random Restarts

Was the last update of Windows 10 (1709) installed correctly?   A lot of people had trouble with this update, including myself.

 

 

Browni
Aspiring Hero
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Registered: ‎02-03-2016

Re: Windows 10 Random Restarts

If a PC problem p1sses me off for more than a day (let alone months!) I just nuke it and clean install or go back to a previous known good install.

What backups do you have?

The rebooting without cleanly shutting down does point to hardware issue though.