Win 7 weekly update is stuck

[#1]

My wife's laptop has been stuck on Update 6 of 6 since 11 p.m. last night, and it is now past 8 a.m. Any suggestions, please? Cntrl-Alt-Del has had no effect so we cannot get to Task Manager. I haven't tried just pressing and holding the Power button because it says "Do not power off". If I did power off, would that give me major problems when I tried to restart?

My thanks for any help

[#2]

I think you may have to bite the bullet; I have that occasionally on Win10 computers.
Powering down & back up eventually sorts; obviously unusable as is.

[#3]

I have "powered down" many times over the years, when the updates have stuck... and no great problems arose afterwards...you will probably get the "windows did not shut down properly... .... start windows normally" choice... so just do it..

sometimes... a later update in the pile up.. needs an earlier one to do a re-boot before it can be installed... so a re-boot usually solves it and you get all the updates that have activated, leaving those that have not yet been downloaded and installed, for the next session of downloading..

good luck..

[#4]

Thanks Gel. I've bitten the bullet, and it has done the trick. Now I need my wife to come home to finish the bootup because I don't have her password

[#5]

Thanks Shutter. As you suggested, the power off and on got it moving including the "windows did not shut down properly" bit. I chose "start normally", and off it went, up to the point where it asked for a password - and that is where I need my wife to come home from work. So it seems to be working correctly (so far)

Cheers

[#6]

I think there has been some problem with the May Updates for Windows 7 this week - when I ran Windows Update on Wednesday I persistently got a "8024402F error" message. Although the Microsoft Help links were worse than useless, I eventually discovered that this denotes a connectivity error with MS's servers. Eventually solved it by manually downloading and installing the appropriate May Update installer packages itemised here; then running Windows Update again, which worked this time and found a couple more updates to install. Even downloading these was interrupted once, however, which again suggests an MS server loading issue. I put it down to the load imposed by the huge Windows 10 'Creator's Update' download currently being made available!

[#7]

Maybe you should upgrade to Windows 10, then again this is what Microsoft want all along of course, not that I'm cynical in any way you understand.

[#8]

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@Anonymous wrote:

Maybe you should upgrade to Windows 10,

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Windows 10 is not an 'upgrade' in my view!

[#9]

Win 10 is vast improvement over 8 and 8.1 👍
And when MS stops updates you will have problems like NHS soon

[#10]

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@rongtw wrote:
Win 10 is vast improvement over 8 and 8.1 👍

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Yes, but I'm running Windows 7 which will be supported until 2020. And it's not hard for anything to be better than Windows 8/8.1.