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WiFi sign in

Morrisnick
Newbie
Posts: 3
Registered: ‎18-03-2020

WiFi sign in

Hi my broadband went down briefly yesterday and then came back on but since then I have a small X next to the signal and it keeps saying to sign in but when I do it says I am connected - internet seems to be working okay but it's annoying - any see suggestions please?
4 REPLIES 4
Baldrick1
Moderator
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Posts: 9,612
Thanks: 4,323
Fixes: 345
Registered: ‎30-06-2016

Re: WiFi sign in

@Morrisnick 

Try switching the router off using the device on/off switch, not the mains. Leave it a minute and switch back on.

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Morrisnick
Newbie
Posts: 3
Registered: ‎18-03-2020

Re: WiFi sign in

Afraid that didn't work
Baldrick1
Moderator
Moderator
Posts: 9,612
Thanks: 4,323
Fixes: 345
Registered: ‎30-06-2016

Re: WiFi sign in

@Morrisnick 

Plan B is to factory reset the Plusnet Hub by pushing a paperclip or similar in the reset hole. Keep the switch closed for 30 seconds. It will then take up to 15 minutes to set itself up again.

If that fails then forget the wireless connection on your device and then reconnect it.

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Morrisnick
Newbie
Posts: 3
Registered: ‎18-03-2020

Re: WiFi sign in

That worked - thank you so much!