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Wi Fi problems upstairs

poolielad710
Newbie
Posts: 4
Registered: ‎08-11-2020

Wi Fi problems upstairs

I have superfast BB.... Connection was great at first, but now i am struggling with signal upstairs, (kids xbox, firestick etc) They keep getting cut off..... Tried getting through to plusnet but its a nightmare waiting and waiting, son is using homeplugs in loft but still dropping out!!!! I am using a BT Homehub router..... This is really getting annoying now and gonna look at another supplier if I cant get it sorted. Any help would be appreciated.

5 REPLIES 5
Baldrick1
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Registered: ‎30-06-2016

Re: Wi Fi problems upstairs

@poolielad710 

Going to another ISP is unlikely to help, especially if you are already using a Smarthub 6.

See if there is anything here that will help you look at your options:   https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Distributing-Data-around-Larger-Proper...

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poolielad710
Newbie
Posts: 4
Registered: ‎08-11-2020

Re: Wi Fi problems upstairs

Thanks, I will take a look at it, I am just puzzled why it was great at first and now its rubbish!!!

poolielad710
Newbie
Posts: 4
Registered: ‎08-11-2020

Re: Wi Fi problems upstairs

Also, arn`t powerling converters and Wireless extenders the same thing??? I am not very teckie minded so I may be wrong!

 

The router I am using is a BT Home Hub5-Type A, which I have been using for a good few years now.

Anonymous
Not applicable

Re: Wi Fi problems upstairs

Good afternoon  poolielad710

This may help see message 6 from  198kHz

 

 

https://community.plus.net/t5/My-Router/Which-booster-to-get/m-p/1773096#M22110

 

 

HD

Baldrick1
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Posts: 9,206
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Registered: ‎30-06-2016

Re: Wi Fi problems upstairs


@poolielad710 wrote:

Also, arn`t powerling converters and Wireless extenders the same thing??? I am not very teckie minded so I may be wrong!

 

The router I am using is a BT Home Hub5-Type A, which I have been using for a good few years now.


Powerline units inject the data from the router LAN sockets into the mains distribution aroung the house. Another unit at the other end is either just  an Ethernet output or an Ethernet output plus a wireless transmitter depending on which you buy..

A wireless extender simply picks up the wireless from the router, amplifies it and retransmits it so these need to be positioned about half way between the router and the location where you need the wireless to be stronger.

The Plusnet Hub One is in fact a Home Hub 5A with tweeked firmware.

There are another couple of things that you can try.

1 Try separating the 2.4 and 5GHz bands. These instructions for the Hub One should also work for the HH5  https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840 Once you have done this go into your device available wireless nettworks settings and try each in turn.

2. Try different wireless channels. Again go into the hub wireless settings and change wireless channel selection to manual. You will then be able to select different channels an see if there's any improvement. Rather than using trial and error you can check out whether you are using the same channel as neighbours by using a free WiFi sniffer app, I use WiFi Analyzer on an Android phone. Check the transmissions at both the router location and where you use your devices. Choose the quietest channel.

 

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