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Why does my tv disconnect from wifi when I switch it off?

betwsphil
Newbie
Posts: 3
Registered: ‎03-09-2019

Why does my tv disconnect from wifi when I switch it off?

Why does my Sony Bravia tv disconnect from wifi when I switch it off? Other devices remain connected and this only started happening when i left SKY for Plusnet. (Worst decision I ever made)

5 REPLIES 5
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,182
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Registered: ‎26-03-2018

Re: Why does my tv disconnect from wifi when I switch it off?

Hi @betwsphil,

I'm sorry to hear that this is occurring. Are you able to connect the TV via Ethernet cable instead?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
betwsphil
Newbie
Posts: 3
Registered: ‎03-09-2019

Re: Why does my tv disconnect from wifi when I switch it off?

Sadly I have had to link the tv via ethernet using a netgear couple of "plugs" and the TV now stays connected BUT this has cost me £50. So joining plusnet has cost me money both with this gear and increased telephone charges. When my contract ends I will probably go back to SKY

dvorak
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Re: Why does my tv disconnect from wifi when I switch it off?


Moderators Note


This topic has been moved from TV to Tech Help

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If it fixed it click 'This fixed my problem'
Baldrick1
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Re: Why does my tv disconnect from wifi when I switch it off?


@betwsphil wrote:

Why does my Sony Bravia tv disconnect from wifi when I switch it off? Other devices remain connected and this only started happening when i left SKY for Plusnet. (Worst decision I ever made)


I note that it's now fixed but I wonder if the problem with the wireless connection is if on your TV settings there's a 'remember wireless password' field or similar that you failed to select when you set it up.

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betwsphil
Newbie
Posts: 3
Registered: ‎03-09-2019

Re: Why does my tv disconnect from wifi when I switch it off?

Hi Baldrick1. Oh how I tried to find such a command. I spent hours going through every part of "Help" on my Bravia but found nothing SO I contacted Sony and spoke to two different "agents" based, I think, in Cairo. Neither could do it even though one of them took control of my TV. In the end i did the ethernet solution so I have even more glowing lights in my house but there you go. Thanks for trying to help

Phil