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When will I get my BB

electra2008
Dabbler
Posts: 14
Registered: ‎04-06-2013

When will I get my BB

May 2nd bought a BB from Carphone WH,  got emails from Plusnet  with a June 6th connection date, Tomorrow,  Got a text on the
9th of May saying external work is required. and suppliers will confirm an appointment shortly.  Have not heard a word since. I have the landline, phoned my sister and she 1471'd so that's how I know my phone #  !!!  When am I likely to hear anything from Plusnet?
3 REPLIES
electra2008
Dabbler
Posts: 14
Registered: ‎04-06-2013

Re: When will I get my BB

More info  I have just found out that the landline is not mine BT installed it in the wrong flat.
They are disconecting it. My neighbour bought BB from BT a couple of days after I signed on with Plusnet.
But he got his router today and was supposed to be connected today, but can't because he has no landline.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: When will I get my BB

Hi electra2008,
I'm chasing this up for you and I'll provide you with an update later today.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: When will I get my BB

I can see that external work has been taking place and you have an appointment to install your phone line on the 7th June 8am-1pm.
Once this is complete we will then place an order for you to have broadband, this will take 7 days to complete and activate.