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When cashback is paid ?

aafzal
Dabbler
Posts: 12
Registered: ‎29-11-2015

When cashback is paid ?

Joined as £75 cashback offer 2 weeks, wondering when it will be paid.
Thanks
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: When cashback is paid ?

Have you received the e-mail to claim it?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
aafzal
Dabbler
Posts: 12
Registered: ‎29-11-2015

Re: When cashback is paid ?

No i have not received any email yet !!!  could you please send me one to claim.
Thanks
dick:quote
philto
Dabbler
Posts: 24
Registered: ‎21-09-2015

Re: When cashback is paid ?

prob not i have been waiting since September still no cheque 
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: When cashback is paid ?

@aafzal
I can see you received and claimed your cashback on the 1st December. You should receive your cashback within the next 30 days.
@philto
I can see one of my colleagues has escalated this for investigation, sorry for the delay in your cheque.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gillianholt
Newbie
Posts: 2
Registered: ‎17-12-2015

Re: When cashback is paid ?

Hi My service was activated on 2nd of December and I joined on a £75 cashback deal, When and how can I claim my cashback? Roll eyes
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: When cashback is paid ?

You don't need to claim it, the offer you're on is auto redeemed meaning that you'll receive your cheque within 60 days of your services activating.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gillianholt
Newbie
Posts: 2
Registered: ‎17-12-2015

Re: When cashback is paid ?

Cheesy Grin Thanks for your help Chris
aafzal
Dabbler
Posts: 12
Registered: ‎29-11-2015

Re: When cashback is paid ?

Quote from: Chris
@aafzal
I can see you received and claimed your cashback on the 1st December. You should receive your cashback within the next 30 days.

Hi Chris i still have not received any cheque for my cashback as promised,  Could you please look into it.
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 1,032
Fixes: 204
Registered: ‎25-03-2015

Re: When cashback is paid ?

Apologies for the delay. It looks like it now has an expected delivery date of 18/01/16.
Please let us know if you've still not received it after this date and we'll look in to it again Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
CherryDoodles
Newbie
Posts: 3
Registered: ‎17-01-2016

Re: When cashback is paid ?

Hi, I'm now in week 5 of waiting for an email to claim the £75 cashback. Services went live on 7th December. I've phoned customer services three times to chase this up and I'm just getting told "wait a few more days, check your junk folder". I've been checking every day since the services went live.
The services are great, by the way, it's just a shame that the original carrot on the stick seems to have gone missing.
Any chance someone can follow up on this for me?
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 1,032
Fixes: 204
Registered: ‎25-03-2015

Re: When cashback is paid ?

Welcome to the forum CherryDoodles!
Apologies for any confusion around your cashback. I've checked your account and you're on the offer that has no redemption email. You should receive the check within 60 days of the first service going active.
It looks like the estimated delivery date for your cheque is 26/01/16. I hope this helps Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
CherryDoodles
Newbie
Posts: 3
Registered: ‎17-01-2016

Re: When cashback is paid ?

Thanks for the welcome and thanks for the help! It's greatly appreciated. Finally nice to have a firm answer from one forum post vs. three call centre calls.
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 1,032
Fixes: 204
Registered: ‎25-03-2015

Re: When cashback is paid ?

I'll be making sure to pass feedback on to the people who have advised you the times scales for other cashback offers over the phone.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
CherryDoodles
Newbie
Posts: 3
Registered: ‎17-01-2016

Re: When cashback is paid ?

Awesome! Thanks!