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What does this mean?

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

What does this mean?

I had a ticket open to close my Plusnet account and this was the reply I got:
**Internal**, Closing - LLU ticket will deal with closing account. No COT action required. What does this mean?
3 REPLIES
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: What does this mean?

It means that the closing of the account is proceeding and the Customer Options Team do not need to take any action
The giveaway is the first word "Internal" so not addressed to you
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: What does this mean?

so they are working on closing my account
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: What does this mean?

you have already been told that