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Want to switch BB & Phone...

UncleZen
Grafter
Posts: 80
Thanks: 3
Registered: 15-08-2008

Want to switch BB & Phone...

.. But its a 30 minute wait on the phone to do it. Apparently it cant be done via my control panel because the numbers dont add up.
e.g. I went to switch my phone to you (already have BB), using the instructions provided and the price on-screen isnt the same as the price quoted in the support ticket.
On screen I get:
9.99 for Broadband
5.00 for anytime calls
15.95 for line rental
30.94 Total
But the support ticket when I originally enquired says:
6.50 unlimited broadband
5.00 for anytime calls
15.95 for line rental
27.45 Total
I just doesnt seem possible to switch and take advantage of the line rental saver,
30 mins, come on guys. Angry
3 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Want to switch BB & Phone...

Morning UncleZen,
Sorry to hear about the difficulty contacting us.
I've sent this over to a member of our customer options team who will contact you today.
Dan
UncleZen
Grafter
Posts: 80
Thanks: 3
Registered: 15-08-2008

Re: Want to switch BB & Phone...

Well, I bit the bullet and called, prepared for a long wait, the message said a 15min wait. It actually turned out to be a 9min wait. The whole call was done & dusted in 15mins.
Switched Calls to BB and changed my broadband to unlimited. - Well pleased as the combined price is cheaper than my current individual prices.
FYI.
I phoned last night, the message reported a 30 min wait at 8pm, 9pm and 10pm.
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Want to switch BB & Phone...

Oh great, I'm glad you got it sorted Smiley