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VOIP: Zoom x5v setup (not PlusNet voip)

kennioje
Newbie
Posts: 1
Registered: 24-11-2007

VOIP: Zoom x5v setup (not PlusNet voip)

Hi,
I've been trying to setup my Zoom x5v for VOIP for the last few weeks, and having tried everything I can think of need some help!
It says "REGISTRATION FAILED". I've put all the information in that it wants, and it has the most recent firmware.
Can anyone help?
Thanks,
Joe
4 REPLIES
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: VOIP: Zoom x5v setup (not PlusNet voip)

Unfortunately, its difficult for us to support VoIP hardware given the number of different ways settings are updated and configured. I am assuming that you can get this working on a softphone like X-Lite?
http://www.plus.net/support/broadband_phone/setup/setup_guide.shtml?supportb=bphone_t5xlite
If you can i would suggest that you register for our new trial this way we'll be able to tell whether their is a problem on our side or whether this is a local hardware related issue.
You can register for the trial at http://trials.plus.net.
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: VOIP: Zoom x5v setup (not PlusNet voip)

What account details have you tried? I've checked the account associated with your Community Site username and it doesn't appear to have an active Broadband Phone service?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 2,875
Thanks: 576
Fixes: 5
Registered: 06-04-2007

Re: VOIP: Zoom x5v setup (not PlusNet voip)

The title of the thread says "not PlusNet voip", so I would guess it's not PlusTalk!  Tongue
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: VOIP: Zoom x5v setup (not PlusNet voip)

Quote from: pjmarsh
The title of the thread says "not PlusNet voip", so I would guess it's not PlusTalk!  Tongue

Doh! Roll eyes

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵