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Urgent help needed for a friend concerning malware

shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Urgent help needed for a friend concerning malware

Hi
This is quite an odd question as I immediately thought my friend had a malware virus, but having thought about it I'm not so sure.
The person has a Yahoo account which she uses via a web browser. This week a spam email was sent to each of her contacts without her knowledge using her account.
1) Do you think her account has been compromised - in which case we will delete it and set up a new one
2) Is it possible malware has caused this on her PC - using her browser to send out the emails. What do you suggest I use to scan her PC with? (Malwarebytes?)
I'd appreciate an early response as I'm due to see the person tomorrow. Thanks.
8 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Urgent help needed for a friend concerning malware

I'd suspect number 1. to be most likely though changing the password should be enough to re-secure it.
I'd run scans with a number of virus checkers as a precaution anyway though.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Urgent help needed for a friend concerning malware

Thanks - I thought I was on the right lines of thought Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: Urgent help needed for a friend concerning malware

I agree, this happened to my Gmail account once. I just changed the password which resolved the issue.
Chris Pettitt
Cloud Environments Engineer
thejudge
Grafter
Posts: 571
Thanks: 1
Registered: 01-08-2007

Re: Urgent help needed for a friend concerning malware

There seem to be quite a few cases of hijacked Yahoo e-mail accounts of late. One of the mailing lists I subscribe to has been affected.
As w23 said, changing the password should sort it out.
Moderator
Moderator
Posts: 26,430
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Registered: 14-04-2007

Re: Urgent help needed for a friend concerning malware

The same with Facebook accounts. I've changed a few passwords lately.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Urgent help needed for a friend concerning malware

Thanks everyone - I'll run an anti malware program and get her to change the Yahoo password (or we look at free alternatives)
Community Veteran
Posts: 4,846
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Re: Urgent help needed for a friend concerning malware

I missed this thread when it was originally posted but thought I should mention that this problem is very common at present.  I would advise anyone with a Yahoo or BT email account (BT email is administered by Yahoo) to change their password.  Yahoo either have a security hole or they had their password database stolen. 
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Urgent help needed for a friend concerning malware

Thanks very much. In the end we closed the account & set up an Outlook one with https & a double lock password.