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Urgent help needed for a friend concerning malware
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Urgent help needed for a friend concerning malware
19-06-2013 6:27 PM
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Hi
This is quite an odd question as I immediately thought my friend had a malware virus, but having thought about it I'm not so sure.
The person has a Yahoo account which she uses via a web browser. This week a spam email was sent to each of her contacts without her knowledge using her account.
1) Do you think her account has been compromised - in which case we will delete it and set up a new one
2) Is it possible malware has caused this on her PC - using her browser to send out the emails. What do you suggest I use to scan her PC with? (Malwarebytes?)
I'd appreciate an early response as I'm due to see the person tomorrow. Thanks.
This is quite an odd question as I immediately thought my friend had a malware virus, but having thought about it I'm not so sure.
The person has a Yahoo account which she uses via a web browser. This week a spam email was sent to each of her contacts without her knowledge using her account.
1) Do you think her account has been compromised - in which case we will delete it and set up a new one
2) Is it possible malware has caused this on her PC - using her browser to send out the emails. What do you suggest I use to scan her PC with? (Malwarebytes?)
I'd appreciate an early response as I'm due to see the person tomorrow. Thanks.
8 REPLIES 8
Re: Urgent help needed for a friend concerning malware
19-06-2013 6:39 PM
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I'd suspect number 1. to be most likely though changing the password should be enough to re-secure it.
I'd run scans with a number of virus checkers as a precaution anyway though.
I'd run scans with a number of virus checkers as a precaution anyway though.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Urgent help needed for a friend concerning malware
19-06-2013 6:44 PM
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Thanks - I thought I was on the right lines of thought
Re: Urgent help needed for a friend concerning malware
19-06-2013 10:40 PM
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I agree, this happened to my Gmail account once. I just changed the password which resolved the issue.
Re: Urgent help needed for a friend concerning malware
19-06-2013 11:01 PM
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There seem to be quite a few cases of hijacked Yahoo e-mail accounts of late. One of the mailing lists I subscribe to has been affected.
As w23 said, changing the password should sort it out.
As w23 said, changing the password should sort it out.
Re: Urgent help needed for a friend concerning malware
20-06-2013 12:45 PM
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The same with Facebook accounts. I've changed a few passwords lately.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Urgent help needed for a friend concerning malware
20-06-2013 12:52 PM
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Thanks everyone - I'll run an anti malware program and get her to change the Yahoo password (or we look at free alternatives)
Re: Urgent help needed for a friend concerning malware
06-07-2013 7:16 AM
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I missed this thread when it was originally posted but thought I should mention that this problem is very common at present. I would advise anyone with a Yahoo or BT email account (BT email is administered by Yahoo) to change their password. Yahoo either have a security hole or they had their password database stolen.
Re: Urgent help needed for a friend concerning malware
06-07-2013 7:52 AM
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Thanks very much. In the end we closed the account & set up an Outlook one with https & a double lock password.
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