Updated iMacs to OSX 10.13.3.... like wading through Treacle !!.... Solution c/o Apple Care
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Updated iMacs to OSX 10.13.3.... like wading through Treacle !!.... Solution c/o Apple Care
29-01-2018 5:08 PM
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A few days ago I updated a couple of iMacs from OSX 10.13.2 to 10.13.3
Afterwards they were so slow at some Apple related jobs, it's like wading through Treacle.
Empty Trash took 20+ seconds, similar for screen grabs to appear.
After a couple of days getting nowhere, I contacted Apple Support.
They rang back, so a free phone call, considering any contact takes ages, as they take you through everything.
We tried various things, to no avail, SMC & PRAM reset etc
Starting to think I may have to re-install OSX from scratch, from Time Machine, and potentially lose 4 days work.
A Supervisor was called in, they sorted the problem within a few minutes.
She said to remove (uninstall) any Virus protection, I had ClamXAV and Sophos installed.
She said Apple built in firewall was all I needed, and is regularly updated.
Now for the final piece of the jigsaw....
She said to instal Malwarebytes for mac, which I did.
A full scan, which only took a couple of minutes, showed some malware & popups hidden away.
Offending items deleted.
Voilà
.... iMacs now back up to speed, with empty trash & Screen grabs appearing instantly.
Re: Updated iMacs to OSX 10.13.3.... like wading through Treacle !!.... Solution c/o Apple Care
29-01-2018 11:42 PM
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Must be a good firewall, then.
"In The Beginning Was The Word, And The Word Was Aardvark."

Re: Updated iMacs to OSX 10.13.3.... like wading through Treacle !!.... Solution c/o Apple Care
30-01-2018 12:49 AM
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Gatekeeper & Xprotect are an integral part of Apple OSX.
(Google gives more information)
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