Hello, Could you inform me when I might receive an update on the complaint I have raised..? Very poor service over the last few months.. I also have another question I'm awaiting a response on, the numbers are as follows: 18 Jan 2015 97905326 Awaiting support team answer 5 Dec 2014 95771522 Awaiting support team answer As you can see, the second question has been open for a month and a half now. Very disappointing. Expect a response soon.
Hi there. We aim to pick up complaints raised online within 5 working days of them being raised. The other question was passed back to our Faults team on the 18th and you should have a response in the next 24 hours.
If this post resolved your issue please click the 'This fixed my problem' button