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Unable to surf to any BBC websites.

Becca
Newbie
Posts: 2
Registered: 08-10-2011

Unable to surf to any BBC websites.

Lst night, about 6pm I discovered I can't surf to any BBC websites. So BBc iplayer, any radio, news, etc sites all produce a "problem loading page" And tells me that the "The connection was reset". I get this only on BBC sites, and haven't been able to find any other sites that it does this to me.
Can anyone help? I haven't changed anything, and I'd been using BBC sites earlier that day with no problem.
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Unable to surf to any BBC websites.

As a first check can you open a Command window and type in tracert bbc.co.uk
This is what I get
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
 1     1 ms    <1 ms    <1 ms  192.168.0.1
 2    38 ms    38 ms    38 ms  lo0-central3.ptn-ag01.plus.net [195.166.128.204]
 3    37 ms    37 ms    38 ms  gi2-18-131.ptn-gw01.plus.net [84.92.3.153]
 4   240 ms   235 ms   213 ms  po4.ptn-gw02.plus.net [212.159.1.139]
 5    38 ms    38 ms    37 ms  po6.thn-gw1.plus.net [212.159.1.136]
 6    37 ms    37 ms    37 ms  po4.thn-gw2.plus.net [212.159.1.135]
 7    38 ms    37 ms    37 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
 8    37 ms    38 ms    38 ms  212.58.238.133
 9    38 ms    37 ms    38 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.
Note - the high hop in step 4 is probably because my line errors have gone mad for an unknown reason
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Unable to surf to any BBC websites.

Try rebooting PC AND router and see if the problem remains. Sometimes routers go funny and stop certain pages / IPs from working.
Becca
Newbie
Posts: 2
Registered: 08-10-2011

Re: Unable to surf to any BBC websites.

Hi, It seems to have resolved itself. On the 5th time rebooting pc and router it allows me to view the site now.
I guess It just was oneof those things, very annoying though!