Unable to reach just one single URL....
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- Re: Unable to reach just one single URL....
Unable to reach just one single URL....
20-05-2014 9:33 AM
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I'm trying to access www.labrador-rescue.org.uk but cannot.
Sounds simple right, but its flexing my small brain today. I cannot access it from my personal laptop using Chrome or IE. I cannot access it from my partners Dell running Chrome and IE. I cannot access it from the Samsung Tablet using IE or Mozilla (I think it is). I cannot access it from my HTC Android phone handset either. I've disabled Norton on all my laptop, my phone doesn't have AV on it, the Dell uses AVG and the tablet is free of AV also.
However, I can access it from my phone if I swap to the providers data provision rather than wifi.
I had zero firewall config on my router, I've reset it more than once (having some speed issues as well) and have tried wired / wifi combinations with no luck. I know that the site is available as I can get family members on different ISPs to ctrl-f5 it and check the update dates on web pages. The site admins even confirmed it was up on their facebook wall.
This is the only address I've found that does this and it was working happily until very recently (c 1 - 2 weeks).
Any ideas ? Anyone else having strange experiences with the Plusnet DNS settings ?
Suggestions welcomed...
M
{edit} Forgot to add, cannot ping it from any pc device either {/edit}
Re: Unable to reach just one single URL....
20-05-2014 9:38 AM
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Tracing route to labrador-rescue.org.uk [109.123.121.187]
over a maximum of 30 hops:
1 2 ms 1 ms 7 ms dsldevice.lan [192.168.1.1]
2 19 ms 22 ms 18 ms lo0-central10.pcl-ag07.plus.net [195.166.128.188]
3 11 ms 11 ms 11 ms link-b-central10.pcl-gw02.plus.net [212.159.2.186]
4 11 ms 11 ms 11 ms xe-9-0-0.pcl-cr02.plus.net [212.159.0.218]
5 29 ms 17 ms 10 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 12 ms 11 ms 12 ms linx-226.as13213.net [195.66.236.19]
7 11 ms 11 ms 14 ms 83.170.70.238
8 17 ms 101 ms 13 ms dc5.as13213.net [83.170.70.138]
9 13 ms 11 ms 12 ms vinyamar.nevrast.org [109.123.121.187]
Trace complete.
Re: Unable to reach just one single URL....
20-05-2014 9:56 AM
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If I tracert the ip address you gave, which goes to a transcript fro the picture of Dorian Grey, I get the almost exact same response. Except it looks like you are using a different DNS setting to me. I'm getting 197 not 188.
I can resolve both ways on the example you gave, from url and ip address via Chrome / IE.
I was thinking DNS settings somewhere - but not sure if on a Plusnet box or my own (somehow).
Re: Unable to reach just one single URL....
20-05-2014 10:00 AM
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Are you trying to resolve labrador.rescue or labrador-rescue ?
Re: Unable to reach just one single URL....
20-05-2014 10:04 AM
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The easy way to do it in Windows 7/8 is to run CMD as administrator then cd \windows\system32\drivers\etc and type in "notepad hosts"
Re: Unable to reach just one single URL....
20-05-2014 10:12 AM
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Re: Unable to reach just one single URL....
20-05-2014 10:17 AM
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Sometimes you need to restart your browser after editing the hosts file. The hosts file solution was just a temporary test by the way.
Re: Unable to reach just one single URL....
20-05-2014 10:19 AM
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Will go look at the Open DNS options....
Re: Unable to reach just one single URL....
20-05-2014 10:24 AM
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Let us know how you get on with the DNS - it could just be a screwy DNS entry at Plusnets DNS servers (hence the suggestion to try google / opendns which I use)
Re: Unable to reach just one single URL....
20-05-2014 10:37 AM
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As I suspect, a screwy DNS entry at Plusnet probably.
Thanks for your help / support - I'd been going a bit in circles since normally DNS servers are pretty reliable...
Re: Unable to reach just one single URL....
20-05-2014 10:39 AM
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Re: Unable to reach just one single URL....
20-05-2014 10:42 AM
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Re: Unable to reach just one single URL....
20-05-2014 10:44 AM
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Server: 8.8.8.8
Address: 8.8.8.8#53
** server can't find www.labrador-rescue.org.uk: NXDOMAIN
$ nslookup www.labrador-rescue.org.uk 208.67.222.222
Server: 208.67.222.222
Address: 208.67.222.222#53
Non-authoritative answer:
www.labrador-rescue.org.uk canonical name = labrador-rescue.org.uk.
Name: labrador-rescue.org.uk
Address: 109.123.121.187
Re: Unable to reach just one single URL....
20-05-2014 10:47 AM
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hairybiker@Duo:~$ nslookup
> server
Default server: 127.0.1.1
Address: 127.0.1.1#53
> server 8.8.8.8
Default server: 8.8.8.8
Address: 8.8.8.8#53
> www.labrador-rescue.org.uk
Server: 8.8.8.8
Address: 8.8.8.8#53
** server can't find www.labrador-rescue.org.uk: NXDOMAIN
> server 208.67.222.222
Default server: 208.67.222.222
Address: 208.67.222.222#53
> www.labrador-rescue.org.uk
Server: 208.67.222.222
Address: 208.67.222.222#53
Non-authoritative answer:
www.labrador-rescue.org.uk canonical name = labrador-rescue.org.uk.
Name: labrador-rescue.org.uk
Address: 109.123.121.187
>
So googles dns fails to find it.
EDIT You just beat me to it.
Re: Unable to reach just one single URL....
20-05-2014 11:02 AM
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; <<>> DiG 9.9.5 <<>> www.labrador-rescue.org.uk @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 56754
Quote SERVFAIL means that the domain does exist and the root name servers have information on this domain, but that the authoritative name servers are not answering queries for this domain.
I suspect Google has attempted to access ns3.labrador-rescue.org.uk over IPv6, (which is currently not responding to ping), failed to reach the server and has cached the fail and is now returning the above "This domain is broken" error.
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