Unable to load Scorm player in e-learning module

[#1]

I've started an online course which is generated through Moodle. The course is an online powerpoint presentation with flash embedded in it, but none of the Scorm player elements within it will open. When I right click on that part of the screen, I just get 'Movie not loaded' I'm missing valid parts of my course and I can't progress without it. I need to say that this happens in every browser, but the course page recommends either Chrome or Firefox and it doesn't work on either of those. I've also tried on 2 other computers (all of which are connected through Plusnet) and neither of them allow the scorm player either. There is one other thing that is odd and may be affecting the issue. When I go to the webpage, I get the message "A required parameter (scoid) was missing". Could that be short for Scorm ID??? ) It also has the following elements listed underneath:

line 463 of/lib/setuplib.php: moodle_exception thrown
line 548 of/lib/moodlelib.php: call to print_error
line 25 of/mod/scorm/player.php: call to required_param() 

I was advised to open the developer console in Chrome using F12 which I did and that confirms to me that it’s likely to be the Scorm player. At the bottom of this message is the information that came up about that.

Having read that, someone came back and suggested that “scorm forces the use of "slash arguments" to load files - it's possible your web server does not support this.” I was advised to contact Plusnet to ask about this, which is what I’m doing. In the first instance, I’m hoping that some whizz will be able to help me on here, but tomorrow, if I hear nothing, I’ll contact support too.

I’m desperate to get this sorted. I can’t move on with my course unless I do and I have to complete my first assignment in the next week. Any help would be greatly appreciated and thank you in advance.

The F12 information I received – which comes from a course page where Scorm Player should have opened but didn’t – is as follows:

--------------------------------------------------------------------------------

yui_combo.php?rollup/3.17.2/yui-moodlesimple.js&rollup/1481272874/mcore-debug.js:5828 moodle-block_navigation: Initialising navigation block tree

request.js:2 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

2

http://www.islinguists.com/vle/pluginfile.php/33318/mod_scorm/content/6/story_content/Shape6kmEkHaca...Failed to load resource: the server responded with a status of 404 (not found)

http://www.islinguists.com/vle/pluginfile.php/33318/mod_scorm/content/6/story_content/Shape6kA8JyAKT...Failed to load resource: the server responded with a status of 404 (not found)

http://www.islinguists.com/vle/pluginfile.php/33318/mod_scorm/content/6/story_content/Shape6kmEkHaca...Failed to load resource: the server responded with a status of 404 (not found)

http://www.islinguists.com/vle/pluginfile.php/33318/mod_scorm/content/6/story_content/Shape5VyT272Z4...Failed to load resource: the server responded with a status of 404 (not found)

http://www.islinguists.com/vle/pluginfile.php/33318/mod_scorm/content/6/story_content/Shape6RW2OHUbJ...Failed to load resource: the server responded with a status of 404 (not found)

http://www.islinguists.com/vle/pluginfile.php/33318/mod_scorm/content/6/story_content/Shape6VvhBfs0E...Failed to load resource: the server responded with a status of 404 (not found)

[#2]

@tinker47 - The errors you see here are nothing to do with you or Plusnet but are the responsibility of those running the course, so it is them you need to contact to get this resolved.

The first issue you see is caused as a result of using deprecated (old out of date) function calls. These function calls have no doubt had replacements but the web site simply does not use them. They can, in some instances be ignored as the function will still exist in the underlying library, but their use is frowned upon.

The 404 errors have, as I've said, nothing to do with you as they are looking for content on the server, not your computer. You should inform both your tutor and the site administrator of these issues since you are unable to continue until they are resolved.

[#3]

@Anonymous Many thanks for this. I've always thought it wasn't an issue with me but the company running the course just dismissed my comments and sent me on a wild goose chase. I can now go back to them with a much stronger argument.