URGENT - BT Sport - Activation query
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URGENT - BT Sport - Activation query
10-08-2014 8:31 AM
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I added BT Sports (HD) to my Sky subscription via the Plusnet website yesterday, however, I was told it can take up to 48 hours for the change to be actioned - is this how long it's generally taken for everyone?
I've added ESPN and other 'bolt ons' to my Sky account previously, and it's been viewable within an hour or two, so not sure why this takes so long? I have friends and family round today to watch the Liverpool friendly, and then the Charity Shield, so I need to get BT Sport working this morning.
After waiting 25mins, I finally got to speak to a Plusnet advisor yesterday, but he just said I'd have to wait for an email from them that it was ready, but no luck yet. Any ideas how I can get it working ASAP?
Re: URGENT - BT Sport - Activation query
10-08-2014 9:42 AM
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Re: URGENT - BT Sport - Activation query
10-08-2014 10:23 AM
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Appreciate the website says 48hours, but as you say, it should really be automated as I've now seen a few more posts with similar issues.
PLUSNET - you still have 2hrs to resolve and put a smile on the face of one of your customers....
Re: URGENT - BT Sport - Activation query
10-08-2014 10:23 AM
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Re: URGENT - BT Sport - Activation query
10-08-2014 10:54 AM
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@ daverave - I doubt it. It's only an issue if you have an older viewing card or input the wrong viewing card number.
Re: URGENT - BT Sport - Activation query
10-08-2014 11:01 AM
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Given the manual process that appears to be in place, I'm not holding a lot of confidence we'll have the channels working anytime soon.
Re: URGENT - BT Sport - Activation query
10-08-2014 4:47 PM
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Quote If you already have a viewing card, we'll process your order for BT Sport within 48 hours but if you need a new card it'll take a week.
But if you place an order for BT Sport on Thursday/Friday, I do not think it will be activated over the weekend because the staff that handle this do not appear to work at weekends. Also, a lot of tickets are now taking 48hrs+ to be picked up - is a 48hr activation time realistic?
Re: URGENT - BT Sport - Activation query
11-08-2014 5:13 PM
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Re: URGENT - BT Sport - Activation query
11-08-2014 8:04 PM
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Re: URGENT - BT Sport - Activation query
12-08-2014 6:28 PM
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