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Topcashback not being tracked
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Topcashback not being tracked
27-09-2013 2:37 PM
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Hi, I ordered Plusnet essentials home phone and broadband via Topcashback a couple of weeks ago. The order went through successfully but it's not been tracked by Topcashback.
I've emailed PLusnet but they were not much help and advised to raise a claim to Topcashback. I have done this but Topcashback say that when it gets to that stage there is little chance of getting the cashback. How do I resolve this please?
I've emailed PLusnet but they were not much help and advised to raise a claim to Topcashback. I have done this but Topcashback say that when it gets to that stage there is little chance of getting the cashback. How do I resolve this please?
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Re: Topcashback not being tracked
27-09-2013 4:50 PM
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Hi there,
If it's not been tracked in TopCashBack then we won't actually receive the notification - unfortunately there's not a lot we can do there. You'd need TCB to confirm things, once they have then we can chase it from here.
If it's not been tracked in TopCashBack then we won't actually receive the notification - unfortunately there's not a lot we can do there. You'd need TCB to confirm things, once they have then we can chase it from here.
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