cancel
Showing results for 
Search instead for 
Did you mean: 

Topcashback not being tracked

runnerbeen
Newbie
Posts: 2
Registered: 26-09-2013

Topcashback not being tracked

Hi, I ordered Plusnet essentials home phone and broadband via Topcashback  a couple of weeks ago. The order went through successfully but it's not been tracked by Topcashback.
I've emailed PLusnet but they were not much help and advised to raise a claim to Topcashback. I have done this but Topcashback say that when it gets to that stage there is little chance of getting the cashback. How do I resolve this please?
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Topcashback not being tracked

Hi there,
If it's not been tracked in TopCashBack then we won't actually receive the notification - unfortunately there's not a lot we can do there. You'd need TCB to confirm things, once they have then we can chase it from here.