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Topcashback not being tracked

Posts: 2
Registered: ‎26-09-2013

Topcashback not being tracked

Hi, I ordered Plusnet essentials home phone and broadband via Topcashback  a couple of weeks ago. The order went through successfully but it's not been tracked by Topcashback.
I've emailed PLusnet but they were not much help and advised to raise a claim to Topcashback. I have done this but Topcashback say that when it gets to that stage there is little chance of getting the cashback. How do I resolve this please?
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Topcashback not being tracked

Hi there,
If it's not been tracked in TopCashBack then we won't actually receive the notification - unfortunately there's not a lot we can do there. You'd need TCB to confirm things, once they have then we can chase it from here.