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TopCashBack - Pending

fuzed
Dabbler
Posts: 23
Registered: ‎03-12-2013

TopCashBack - Pending

Hi guys, I've been with you now since nov, had a few issues getting the services all migrated over etc, but I am now officially all yours and everythings working fine (touch wood)...
I signed up through TCB but it's been sitting at pending for ages, I thought I'd wait until all the services are migrated over and all is working which has now been done, could someone chase this for me please.
thanks

Smiley
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: TopCashBack - Pending

Just asked our marketing team to look into this, should have an update for you soon.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: TopCashBack - Pending

Right, just heard back from them - we've not received anything through so it looks like it hasn't tracked, so the best thing to do would be to raise a claim with TCB themselves - hopefully that way we'll get it through before the end of the month, which is when we'll be doing the next big batch of approvals.
Also if you could advise what you put in for the order reference we'll have a much easier time finding it when it does come through?
fuzed
Dabbler
Posts: 23
Registered: ‎03-12-2013

Re: TopCashBack - Pending

I've sent TCB a message, will respond once I know whats going on!
fuzed
Dabbler
Posts: 23
Registered: ‎03-12-2013

Re: TopCashBack - Pending

All sorted now, its been payed Smiley