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Ticket 104919388

thehat
Grafter
Posts: 39
Registered: 19-09-2007

Ticket 104919388

I have a personal account with PN (free-online) and I was also the contact for our account where I worked.
Our company recently moved, and we now get our internet connection provided by our new landlord, so the account was cancelled. All this happened a couple of months ago.
I have just received an email saying that a ticket has been raised on the account.
The content of the email is a little vague, but I think it might be related to a domain name that was registered on this account and is about to expire. I did try to transfer this domain out, but it doesn't seem to have completed.
When I try to reply to the email the message bounces (reply email address is support@free-online.net).
I cannot log in to the account, the password no longer works, and If I choose the 'forgot password' option it says that no such account exists.