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ThinkBroadband's speed tester for ISPA

irisandlori
Newbie
Posts: 3
Registered: ‎06-03-2013

Re: ThinkBroadband's speed tester for ISPA

Thanks for the response, Chris, and I will gladly send you the instance number but can you explain to an ignoramus like me what PM means. How do I send it to you.
Lawrie
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: ThinkBroadband's speed tester for ISPA

Sorry, PM means Private Message. You can do so at this link:
http://community.plus.net/forum/index.php?action=pm;sa=send;u=75
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
DaveyH
Seasoned Pro
Posts: 1,458
Thanks: 263
Fixes: 9
Registered: ‎15-11-2012

Re: ThinkBroadband's speed tester for ISPA

Installed the s/w yesterday, and same story as others, significantly lower speeds than reported by BTW further diagnosics test and TBB tester etc.
Results from BTw
Download speed achieved during the test was - 53.57 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 14.55Mbps

Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Results from the TBB ISPA Technical Testing
Date of last test - 06/03/2013 10:47
Test Results Based On 2 Tests

                                        Down                Up
Minimum (Mbps)          9.2                    7.5
Average (Mbps)            22.1                  8.8
Maximum (Mbps)        37.2                  10.0

DaveyH
Seasoned Pro
Posts: 1,458
Thanks: 263
Fixes: 9
Registered: ‎15-11-2012

Re: ThinkBroadband's speed tester for ISPA

Just got notification that there's  a s/w update available and prompted to reboot. Wondering if this is fix?
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: ThinkBroadband's speed tester for ISPA

Yep, there is a small patch being sent out that should fix this issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ribbotson
Newbie
Posts: 1
Registered: ‎06-03-2013

Re: ThinkBroadband's speed tester for ISPA

How did you recieve notification of update?
I'm having same issue but not been sent any updates.
DaveyH
Seasoned Pro
Posts: 1,458
Thanks: 263
Fixes: 9
Registered: ‎15-11-2012

Re: ThinkBroadband's speed tester for ISPA

There was a notification on my desktop after I booted up earlier, telling me to to either reboot or restart the the tbb s/w to install updates (though neither have actually resulted in an update yet and still getting the notification)
quelquod
Aspiring Pro
Posts: 544
Thanks: 66
Registered: ‎31-07-2007

Re: ThinkBroadband's speed tester for ISPA

I've had the notification and rebooted.
The message has gone away but there's no way of telling if the application has updated itself or whether anything else has happened.
Can't say I'm impressed by the apparent amateurism of this procedure!
Democracy - 3 wolves and a lamb voting about what to have for lunch!
MrSaffron
Newbie
Posts: 8
Registered: ‎06-03-2013

Re: ThinkBroadband's speed tester for ISPA

Hi
Andrew (aka MrSaffron) thinkbroadband here.
This bug only affected the user display of results, not the collection for the ISPA testing I should point out.
For those curious as to what their numbers are there is a CSV you can access at
C:\Windows\System32\config\systemprofile\AppData\Local\tbbSpeedTester
and if it has an entry called Multithread you know the software has been upgraded and a test subsequently ran. For the impatient just check the version number of the file
C:\Program Files (x86)\thinkbroadband.com\tbbSpeedTester2013\TesterLibrary.dll
It should be version 1.0.0.8 if you have had the upgrade, the installer suppliers version 1.0.0.5
The wide variation in results, is very likely down to the TCP Ramp not having fully finished for some testers when the smallest 2MB test file is used as a pre-test to decide how many threads to use in the multiple thread test. The analysis in the Display Info window is very simplistic and does not feature reflect the full analysis that is done at the conclusion of the testing.

shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Re: ThinkBroadband's speed tester for ISPA

"It should be version 1.0.0.8 if you have had the upgrade, the installer suppliers version 1.0.0.5"
Why does mine say 1.0.0.29 ?Huh
Ignore the above - I checked the program instead of the dll as you saidSmiley
MrSaffron
Newbie
Posts: 8
Registered: ‎06-03-2013

Re: ThinkBroadband's speed tester for ISPA

Probably because current version of PickProvider.exe is 1.0.0.29
TesterLibrary.dll is version 1.0.0.8 (replaces the shipped 1.0.0.5) this is the file that has been updated.
tbbSpeedTesterService.exe is version 1.0.0.36
ffox
Rising Star
Posts: 299
Thanks: 32
Registered: ‎08-06-2011

Re: ThinkBroadband's speed tester for ISPA

Installed today,
tbb says 29Mbps down, speedtest.net says 72 Mbps.
It's run 2 tests.  Not been updated yet.
mallory
Dabbler
Posts: 13
Registered: ‎24-02-2013

Re: ThinkBroadband's speed tester for ISPA

Why no version for Mac OSHuh
shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Re: ThinkBroadband's speed tester for ISPA

Mine is up to date & has just downloaded at 49.5 (speed test shows 56) - so nearly there!
Badders
Dabbler
Posts: 13
Registered: ‎02-07-2010

Re: ThinkBroadband's speed tester for ISPA

Hmm, don't see a Linux version there. Typical. LOL.