ThinkBroadband's speed tester for ISPA

[#1]

Thanks for the response, Chris, and I will gladly send you the instance number but can you explain to an ignoramus like me what PM means. How do I send it to you.
Lawrie

[#2]

Sorry, PM means Private Message. You can do so at this link:
http://community.plus.net/forum/index.php?action=pm;sa=send;u=75

[#3]

Installed the s/w yesterday, and same story as others, significantly lower speeds than reported by BTW further diagnosics test and TBB tester etc.
Results from BTw
Download speed achieved during the test was - 53.57 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 14.55Mbps

Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Results from the TBB ISPA Technical Testing
Date of last test - 06/03/2013 10:47
Test Results Based On 2 Tests

                                        Down                Up
Minimum (Mbps)          9.2                    7.5
Average (Mbps)            22.1                  8.8
Maximum (Mbps)        37.2                  10.0

[#4]

Just got notification that there's  a s/w update available and prompted to reboot. Wondering if this is fix?

[#5]

Yep, there is a small patch being sent out that should fix this issue.

[#6]

How did you recieve notification of update?
I'm having same issue but not been sent any updates.

[#7]

There was a notification on my desktop after I booted up earlier, telling me to to either reboot or restart the the tbb s/w to install updates (though neither have actually resulted in an update yet and still getting the notification)

[#8]

I've had the notification and rebooted.
The message has gone away but there's no way of telling if the application has updated itself or whether anything else has happened.
Can't say I'm impressed by the apparent amateurism of this procedure!

[#9]

Hi
Andrew (aka MrSaffron) thinkbroadband here.
This bug only affected the user display of results, not the collection for the ISPA testing I should point out.
For those curious as to what their numbers are there is a CSV you can access at
C:\Windows\System32\config\systemprofile\AppData\Local\tbbSpeedTester
and if it has an entry called Multithread you know the software has been upgraded and a test subsequently ran. For the impatient just check the version number of the file
C:\Program Files (x86)\thinkbroadband.com\tbbSpeedTester2013\TesterLibrary.dll
It should be version 1.0.0.8 if you have had the upgrade, the installer suppliers version 1.0.0.5
The wide variation in results, is very likely down to the TCP Ramp not having fully finished for some testers when the smallest 2MB test file is used as a pre-test to decide how many threads to use in the multiple thread test. The analysis in the Display Info window is very simplistic and does not feature reflect the full analysis that is done at the conclusion of the testing.

[#10]

"It should be version 1.0.0.8 if you have had the upgrade, the installer suppliers version 1.0.0.5"
Why does mine say 1.0.0.29 ?
Ignore the above - I checked the program instead of the dll as you said:)

[#11]

Probably because current version of PickProvider.exe is 1.0.0.29
TesterLibrary.dll is version 1.0.0.8 (replaces the shipped 1.0.0.5) this is the file that has been updated.
tbbSpeedTesterService.exe is version 1.0.0.36

[#12]

Installed today,
tbb says 29Mbps down, speedtest.net says 72 Mbps.
It's run 2 tests.  Not been updated yet.

[#13]

Why no version for Mac OS???

[#14]

Mine is up to date & has just downloaded at 49.5 (speed test shows 56) - so nearly there!

[#15]

Hmm, don't see a Linux version there. Typical. LOL.