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Think Broadband quality monitor

jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: 21-07-2014

Think Broadband quality monitor

Hello
I haven't used a quality monitor with PN but I used them all the time with sky.
Am I doing something wrong as it never works for me  Sad

Okay I'm clearly an idiot and can't get the image to show, here is the link  Undecided http://www.thinkbroadband.com/ping/share/4827176323ef75a38978ea0cd8ef58a7-25-02-2015.html
Any ideas?
Thanks
J
3 REPLIES
Moderator
Moderator
Posts: 26,415
Thanks: 1,449
Fixes: 80
Registered: 14-04-2007

Re: Think Broadband quality monitor

Have you got ping response enabled in your router?
Do you have a static IP or have you updated the BQM with your current IP?
Which router are you using?

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: 21-07-2014

Re: Think Broadband quality monitor

Hello
Sorry I should have said I have the TG582n, I haven't previously changed any of the settings on the router and I don't have a static IP.
I've gone in and found the setting for ping response and enabled it. Does that compromise security in any way?
Thanks for your help.
J
Moderator
Moderator
Posts: 26,415
Thanks: 1,449
Fixes: 80
Registered: 14-04-2007

Re: Think Broadband quality monitor

If you don't have a static IP:
The problem with using the BQM with a dynamic IP is that if for example PN do some overnight maintenance and your PPP drops then you are likely to get a different IP.
This means using something like http://www.whatismyip.com/ to find your new IP and update the BQM with it.
I see that it's now working with Ping enabled Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine