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Think Broadband quality monitor

jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: 21-07-2014

Think Broadband quality monitor

Hello
I haven't used a quality monitor with PN but I used them all the time with sky.
Am I doing something wrong as it never works for me  Sad

Okay I'm clearly an idiot and can't get the image to show, here is the link  Undecided http://www.thinkbroadband.com/ping/share/4827176323ef75a38978ea0cd8ef58a7-25-02-2015.html
Any ideas?
Thanks
J
3 REPLIES
Moderator
Moderator
Posts: 25,887
Thanks: 1,195
Fixes: 50
Registered: 14-04-2007

Re: Think Broadband quality monitor

Have you got ping response enabled in your router?
Do you have a static IP or have you updated the BQM with your current IP?
Which router are you using?

Customer and Forum Moderator.

jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: 21-07-2014

Re: Think Broadband quality monitor

Hello
Sorry I should have said I have the TG582n, I haven't previously changed any of the settings on the router and I don't have a static IP.
I've gone in and found the setting for ping response and enabled it. Does that compromise security in any way?
Thanks for your help.
J
Moderator
Moderator
Posts: 25,887
Thanks: 1,195
Fixes: 50
Registered: 14-04-2007

Re: Think Broadband quality monitor

If you don't have a static IP:
The problem with using the BQM with a dynamic IP is that if for example PN do some overnight maintenance and your PPP drops then you are likely to get a different IP.
This means using something like http://www.whatismyip.com/ to find your new IP and update the BQM with it.
I see that it's now working with Ping enabled Smiley

Customer and Forum Moderator.